You will have the opportunity to grow your broader North American health and benefits business acumen as well as
your project management and client relationship skills by working on cutting edge projects alongside leaders in the industry
Health & Benefits Experience is mandatory
equity and inclusion (DEI), dental and vision, life insurance, disability and leave of absence programs. You will serve as the
analyst on select projects and interface with colleagues internally to create client deliverables, and ensure quality standards
are met. You will have the opportunity to grow your broader North American health and benefits business acumen as well as
your project management and client relationship skills by working on cutting edge projects alongside leaders in the industry
Skills:
Knowledge in organizational effectiveness and operations management, implementing best practices.Proven ability in delivering excellent levels of client service.
Preferably experienced in conducting transitions/ knowledge transfer activities
Highly developed critical thinking and analytical skills
Excellent interpersonal skills and a collaborative management style
Experience:
Knowledge of North America health and benefits programs (required). Clinical management and/or disability and lifeinsurance knowledge a plus
The Role
Strategy
.Health & Benefits Experience is mandatory
• Contribute to the development of the short and long-term Business Unit (BU) strategy in conjunction with overseascounterparts.
• Partner with leadership to lead change by managing strategic initiatives to meet business needs.Operations Management/Operational Effectiveness
• Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
• Manage stakeholder relationships.
• Lead work transition projects for the BU.• Lead process enhancement/continuous improvement projects by leading gap analysis, developing to-be processes,identifying training needs and ensuring training materials are created
• Maintain effective governance, control systems and compliance requirements of the company
.• Oversee metrics to meet strategic objectives and monitor and evaluate performance of the team in line with theService Level Agreements
.• Continuously review and establish a robust performance measurement structure• Review staffing and workload management for capacity assessments• Drive consistency of team methodology, process and deliverables• Support process improvement initiatives
• May support a handful of clients/projects that the specialty team supports in order to get a flavor of the workconductedPeople Management/ Development
• Assist with interviewing and selection of team members and serve as a role model and mentor your team and others.
• Responsible for developing team through coaching and team building while serving as anescalation point for the Operations issues and complaints.
• Work with HR to develop & implement a Talent Management strategy for the BU.
• Conduct periodic and annual performance reviews for all direct rep• Coaching of colleagues under the team• Oversee team performance against established quality, security, efficiency and client delivery standards
