HWC - GB Retirement – BSTS

As a supervisor in the actuarial support team in India, you will be responsible for supporting diverse projects and teams. You will need good numerical and communication skills, the ability to plan work effectively and a strong desire to solve complex situations. You will learn what we do for our clients as you build strong working relationships, participate, and actively engage in training sessions, developing valuable skills from day one. You will have the opportunity to oversee a diverse team of pension analysts and technical reviewers, provide performance guidance as needed and act as a coach, mentor and role model for team members.

This is a consulting support role where you will work as part of a team on a wide variety of complex projects serving as a key resource for our diverse UK based client teams.

Responsibilities

Operations Management / Operational Effectiveness
 Deliver superior, consistent project management for assigned clients
 Develop and manage project plans and budgets involving multiple workflow streams and client teams
 Serve as the day to day project lead, ensuring the progress of the team against established objectives, budget, timeline, deliverables and quality standards
 Serve as primary contact to stakeholders on delivery of services from the India Actuarial Off shore support centre.
 Develop a trusted advisor relationship with stakeholders through effective communication and efficient, quality execution of projects.
 Contribute to the development of new tools and approaches
 Identify opportunities to enhance quality and/or improve processes to reduce costs
 Leverage resources to produce quality deliverables on time and within budget
 Prioritize and organize work on a daily basis according to business priorities
 Manage workforce efficiently through peaks and troughs in the business cycle
 Develop good understanding of the technical aspects of the process
 Facilitate smooth knowledge transfer within the team via well documented and updated training materials
 Develop technical training expertise within the team

People Management / Development
 Provide direction and guidance to the team on a day to day basis
 Set objectives for direct reports and conduct regular appraisals
 Communicate regularly with team members via team meetings
 Manage and delegate work fairly and effectively within the team
 Develop individuals to their full potential
 Identify and develop leadership qualities in individuals and groom them for the next level
 Responsible for managing attrition and absenteeism in the team
 Undertake succession planning for critical roles in the team

Competencies
 Leadership qualities
 Efficient team building and management skills
 Managing stakeholders
 Development of business and people
 

Qualifications:
 Any Graduate or Postgraduate

Experience:
 Overall experience 8 to 10 years, with minimum 3+ years of experience of leading and managing team, performance management.
 Successfully managing multiple projects and producing quality deliverables on time and within budget.
 Retirement work experience preferred.

Skills:
 Advanced proficiency in Microsoft Office (Word, Excel and PowerPoint) definitely helpful
 Detail oriented
 Ability to ask the right questions and seek help where appropriate; good problem solving ability
 Sense of accountability; owning one’s work and taking pride in it
 Ability to organize, set priorities, work independently and complete multiple projects within established deadlines
 Strong written and verbal communication skills and a demonstrated ability to interact with colleagues at all levels
 Strong client service orientation
 Strong analytical and interpretational skills including ability to draw conclusions and identify trends from data in a logical, systematic way
 Strong leadership qualities