Lead Associate - Employee Experience

The Role

This is an exciting opportunity to join our business in Singapore and help grow our EX-solutions. The focus is on delivering a range of solution to clients that drive culture and behavior change and create powerful employee experiences. It will include leading or supporting sales and client delivery. It is an important role in a growing solution and technology areas in Singapore with a team of passionate colleagues and leading IC and digital tools.

You will have demonstrated an ability to build deep, enduring relationships, design and articulate compelling EX and change strategies, and architect specific solutions that draw on deep expertise (your own and others). You are comfortable working with a suite of strategic advisory and digital solutions. Part strategist, part technologist, part sales leader, part solution architect and part team orchestrator, this role is focused on opportunities to elevate Ex and put those ideas into action.

The role has three primary focus areas:

1. Client Solutioning. The focus will be, at least initially:

• Employee Insights - including a range of leading survey solutions, digital focus groups, assessment and other employee listening solutions.
• Change and EX Strategy–including Change Management (e.g. designing culture change programs,) and HR strategy (including Employee Value Proposition / Employment Brand, culture alignment).
• Behavior Change – Advisory and content services (including communication support) to change culture and behaviors and inform, educate and create a better EX. Implementation of behavior change solutions related to EX and WR program changes (e.g. Total Rewards, Benefits, Careers, Wellbeing).
• Digital Technology – a focus on our proprietary and other EX technologies.

2. Market Development

• Close collaboration with local leaders to define and shape go-to-market plans and priorities, including market and competitor analysis, client targeting, account planning and sales execution.

3. Capability Development

• Identifying, upskilling and mentoring colleagues who are bringing our solutions to market in order to support clients and market growth.

Success will be defined based on performance in the following four areas:

Clients & Innovation

• A deep understanding of client requirements and commitment to client satisfaction.
• Serving as the client lead on key client projects.
• Collaboration across our HCB business to take existing and services to clients.
• Metrics will include client retention, sales and portfolio growth.
• Develop sales and pitch materials, RFP content, customized sales approach against various competitors where needed.

People

• Effectively working with colleagues to sell & deliver work.
• Supporting others to build knowledge and best practice sharing.
• Propagating a sales culture by mentoring others, prioritizing pursuits, emphasizing the value we place in new business, learning from losses, celebrating and sharing wins, and recognizing sales contributions of others.
• Demonstrating effective sales leadership, including team collaboration, creative solutions to win, compelling RFP writing, persistent follow up, sound judgment in scoping/pricing, and focusing on closing the deal.

Excellence

• Fostering relationships with WTW stakeholders.
• Delivering to high quality standards, with an eye for detail and strong project management
• Coordinating and helping design and execute local market events and playing a lead role on EX pursuits in the market, a thought leader and promoter of content in traditional and digital media.

Financial

• Achievement of annual sales and hours targets. across our EX digital portfolio.
• Contributes to meeting, and/or or exceeding, our annual profitability metrics.
• Build sales discipline: leverages tools to track pipeline and works with local offices to close sales.

The Requirements

We are looking for an ambitious individual who enjoys strategizing, planning and executing initiatives, is comfortable with complex projects, is motivated by a fast-paced environment, having the opportunity to develop senior relationships and accelerate the sales of WTW.

• Proficient Microsoft Office skills, including Excel and PowerPoint
• Project management – enjoys project-focused work, company analysis, building rounded skillset including presentation skills, data analysis, writing ppt packs/structuring a coherent story, research, fast-paced environment with multiple responsibilities, a great opportunity to learn quickly.
• Time management – the ability to prioritize work and manage time effectively. 
• Attention to detail – the ability to achieve thoroughness and accuracy when accomplishing a task.
• Problem-Solving – identifying, structuring and finding possible solutions to problems as they arise.
• Adaptability – quickly adapt to different challenges. 
• Proactivity – identifying opportunities and acting on them; showing initiative, taking action, and persevering until they bring about meaningful change.
• Experience in using CRM systems and dashboards would be a plus.
• Interpersonal skills – connecting with colleagues from all lines of business and different functions.
• Communication – good communicator who is well-versed in stakeholder management.

Equal Opportunity Employer