Lead Pensions Administration

Managing a team of administrators and providing a reliable and high standard of administration to an agreed portfolio of clients. Responsible for task management, load balancing and compliance. 
 

The role

Team leader

• Manage and motivate a team of pension administrators to ensure deadlines are
  met.
• Liaising with consultants and other teams where required to ensure services are
  provided in line with customer expectations.
• Coach and develop the pension administrators by identifying individual and team
  development needs
• Provide regular updates to Operations Team on team work in progress (WIP)
• Point of contact for team members
  Clients
• Meet SLA deadlines
• Ensure errors are kept to minimum
• Ensure processes are adhered to.
• Calculate member benefits
• Ensure all standard procedures are adhered to
• Actions all routine and administrative tasks
• Respond to clients in a timely manner with relevant, accurate information

The Requirements 

• Third level qualification is desirable
• QFA is essential
•  Leadership and Team Management skill is desirable
• Excellent PC skills -Microsoft Packages
• Excellent communication skills (written & verbal)
• Excellent interpersonal skills
• Strong Customer focus
• Analytical skills
• Self-Motivated

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace