Non-Bureau Carrier Accounting Relationship Manager

The Non- Bureau Carrier Accounting Relationship Manager will be responsible for the delivery of the A&S financial targets for designated Business Units, through building and maintaining excellent relationships with Accounting Teams, BUs  and relevant Stakeholders. To maximize cash flow to meet carrier settlement terms,  reduce exposure and enhance customer service. Provide oversight to key strategic carriers ensuring any issues are handled with promptly and effectively. This role will be based at Ipswich and will be hybrid working (2 days in office).

The Role:

• Build and maintain ongoing relationships with carriers, BUs and A&S Teams in Ipswich and Mumbai 
• Step in to resolve any  issues on key strategic carriers as they occur whilst maintaining regular communication with them
• Provide strong visibility within the BUs to facilitate resolution of queries
• Facilitate regular meetings with the BU, where possible on a face to face basis, to achieve successful outcomes
• Manage the metrics to ensure all action is taken to achieve these 
• Management of B&DD positions, hands on as necessary to reduce the bad debt position
• Provide guidance in the recovery of funded positions
• Guide and support Mumbai on escalated issues, ensuring any training gaps are referred to the Team Leader so appropriate training can be given by the Tech Leader
• Provide mentoring / knowledge sharing to ensure all necessary colleagues are upskilled
• Handle escalations, prioritising urgent activity
• Produce Exec summary for stakeholders

The Requirements:

• Superior and clear communication, with excellent verbal and written communication skills to enable direct negotiation of challenging and difficult issues at organisational levels
• Excellent negotiation skills
• Strong impact and influence skills, including the ability to remotely influence others to meet agreed targets 
• Clear understanding of escalation procedures and effective business communication routes
• Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating  importance and prioritising accordingly
• Good working knowledge of internal and external processes
• Ability to identify opportunities for improvements to practices and procedures
• Experience of query and issue resolution
• Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.