Senior Client Advocate

The Role 

The Senior Client Advocate is responsible for providing strategic relationship management, placement casualty lines, and consultative services to our clients. The Senior Client Advocate is responsible for marshaling Willis Towers Watson resources to provide coordinated service and placement activities that meet the client’s insurance and risk management needs. Responsible for ensuring relevant regulatory and technical standards are met. Leverages advanced skill set with knowledge to design and consult with clients on insurance coverage and services; uses understanding of clients’ needs to expand business opportunities and further solidify client relationships. Ability to focus on delivering exceptional customer service while working in a fast-paced environment with minimal supervision. 

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. 

Duties include but are not limited to: 

Retain existing book of business; develop, and strengthen client relationships 

Identify, engage, and integrate delivery of all WTW internal resources to deliver on the client experience. 

Provide strategic planning and consulting advice to clients; monitor insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. 

Recommend appropriate solutions throughout the policy life cycle (including acquisition due diligence). 

Design, prepare, negotiate, and deliver fee/compensation agreements to clients. 

Design and deliver full client presentations/proposals, client advocacy reports, client service plans, and schedules. 

Increase (maximize) the profitability of the client account and ensure retention of that business over time. 

Engage with Sales and Broking to understand marketplace changes. 

Create project risk profiles and prepare marketing materials for underwriting and placement of casualty coverages in the marketplace (Primary and excess for practice and projects) 

Facilitate binding of broadest available coverage in alignment with the risk profile. 

Build and develop market relationships in collaboration with broking and sales; Design individual prospect sales strategies and develop growth pipelines. 

Conduct contract reviews to ensure alignment of obligations. 

Provide strategic design and lead resources to manage large property and Master Builders Risk programs along with large complex project coverage.  

Drive the Request for Proposal (RFP) response process, including review, identification, and coordination of line of business groups, and document ownership. 

Drive the renewal process to establish and implement the client-specific renewal strategy. Collaborate with WTW resource, practice, and industry groups to develop and deliver renewal to clients.  

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

The Requirements 

Targeted 8-10+ years of commercial Property & Casualty insurance experience in a client-facing role with industry knowledge in Construction and Real Estate. 

8-10 years of Broking experience in Casualty lines  

Knowledge of commercial insurance renewal end-to-end process steps and owners. 

Experience with management and technical oversight of Large MBR programs and complex property schedules is required 

Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation. 

Able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution. 

Able to interpret, analyze and present models. 

Negotiation Skills:  able to develop innovative and creative solutions to do complex deals, drive consensus across internal and external stakeholders to close deals. 

Knowledge of strategy, tactics, and solutions for the client, and/or in the marketplace. 

Excellent verbal and written communication skills; group presentation skills, ability to drive complex/technical conversations. 

Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, and provides clear guidance to ensure others fulfill roles effectively.  

Excellent project management skills including end-to-end oversight of large, complex, ambiguous, or multi-dimensional projects. 

Competency in Microsoft Word, PowerPoint, and Excel. 

Insurance P&C License required. 

Travel required. 

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified. 

Company Benefits
WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets