Technical Support Senior Specialist

Part of the WTW, Trade Credit & Surety Limited are one of the leading Credit Insurance Brokers in Ireland. We cater for multinational global companies down to the SME business/micro business. We are currently recruiting for a Policy Manager in our Dublin office office.

The role involves providing operational support to the Policy Management team and managing a portfolio of clients.

The Role

• Ongoing management of a portfolio of clients
• Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards    
• Understand the clients’ business and their risk management needs and look for solutions to deliver those needs through the provision of ongoing service.   
• Identify primary budget holders and decision makers within clients, establish and maintain active relationships with these people    
• Liaise with clients and build relationships    
• Draft and provide all relevant documentation e.g. renewals, alterations etc    
• Respond quickly and accurately to new business introductions    
• Maintain a detailed knowledge of products and services offered    
• Ensure accurate loading of data in to the internal systems within agreed time and quality standards    
• Manage client pricing to ensure each client meets agreed target profitability levels    
• Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels    
• Ensure adherence to Group policies, procedures and all regulatory requirements    
• Provide feedback on corrective action required to retain clients or enhance process performance.