WA State Leader, Workplace Risk

The WA State Leader, Workplace Risk is accountable for the performance, growth and leadership of the Western Australian Workers’ Compensation Consulting practice. The role leads client retention, advocacy and service quality; delivers sustainable revenue and margin growth; develops colleagues; and ensures disciplined, compliant and technology-enabled operations aligned with national Workplace Risk and CRB strategy.

The Role
•    Build and execute an annual Western Australian state plan in partnership with the Head of Workplace Risk and General Manager, CRB, Western Australia, with measurable client, financial, people and operational outcomes.
•    Lead the development and execution of the Western Australian Workplace Risk business plan, aligned with national Workplace Risk, Pacific and relevant CRB strategies.
•    Lead the Western Australian consulting team to deliver high-quality workers’ compensation programs, meet agreed service standards and provide consistent senior oversight of priority and complex client matters.
•    Managing and developing key relationships such as insurers, clients and other key stakeholders (internal and external), representing WTW in a professional manner.
•    Providing our clients, prospective clients and WTW associates with technical and strategic advice in the area of policy, premium, claims and injury management.
•    Support all other WTW Practices and Associates as a technical resource in all aspects of workers’ compensation.
•    Being an active and leading member of our National Workplace Risk consultancy team, willingly working on projects assigned across the team.
•    Lead and participate in new business activity, including prospect strategy, presentations, tenders and disciplined pipeline conversion.
•    Partner with operations and support teams to ensure compliance with WTW legal, regulatory, risk, administrative and quality requirements, including proactive errors and omissions reporting.
•    Initiate and leverage internal and external distribution channels to maximise sustainable revenue across the Western Australian Workplace Risk practice.
•    Hold profit and loss accountability for the Western Australian Workplace Risk practice, delivering agreed revenue and adjusted operating margin outcomes through accurate budgeting, forecasting, revenue tracking and disciplined cost management.
•    Maximise revenue from the WTW client base and prospect pipeline through client advocacy, cross-sell, organic growth and ongoing analysis of client and engagement profitability.
•    Optimise cash and revenue outcomes through effective debtor management, timely collections and appropriate premium funding management.
•    Own client retention and advocacy across the state portfolio, targeting 98% revenue retention and ensuring documented action plans for priority and at-risk clients.
•    Drive organic growth and smart connections across WTW by identifying cross-sell opportunities, including relevant Specialty, Risk & Analytics, Advisory and Claims Advocacy capabilities.
•    Maintain a disciplined sales and forecasting rhythm through D365 and Project Laser, ensuring qualifying new and existing-client opportunities are accurately recorded, progressed and forecast.
•    Ensure Business Planning Sessions and Executive Reviews are embedded for key corporate clients, with clear actions, ownership and follow-through.
•    Drive proactive utilisation and governance of market-derived income arrangements across the Western Australian client portfolio where applicable.
•    Champion an inclusive, safe and psychologically healthy team environment through regular wellbeing check-ins, active workload management and consistent leadership behaviours.
•    Lead adoption of CRB technology, AI and automation, and the effective transfer of applicable work to the Mumbai GSD processing team with appropriate knowledge transfer and quality oversight.
•    Ensure operational discipline across the state practice, including weekly time recording, current CPD and mandatory training, appropriate travel and expense control, and effective use of utilisation data in pricing and renewal negotiations.
•    Actively contribute to at least one national strategic initiative and share Western Australian market insight, capability and resources across the national Workplace Risk practice.
•    Take responsibility for leadership, performance, development, succession and mentoring of direct reports, with measurable performance and development plans in place.

The Requirements
•    Extensive workers’ compensation experience working for an Employer, Broker, Regulator or Insurer.
•    Extensive experience within the Western Australian workers’ compensation environment, including premium, policy, claims, injury management and regulatory principles.
•    A relevant tertiary qualification and previous experience in a consulting, broking, employer, insurer or regulatory environment are desirable.
•    Detailed knowledge of the national workers’ compensation landscape and the ability to translate national developments into relevant Western Australian client and business strategies.
•    Able to identify key policy, premium, claims and injury management drivers and provide strategic leadership to improve client outcomes and reduce total cost of risk.
•    Demonstrate an understanding of the client’s business, including strategy and operations
•    Demonstrate an understanding and awareness of the market, our competition and WTW’s value proposition to clients
•    Experience in leading teams to achieve results
•    A proven ability to organise, project manage, work well under pressure and balance competing priorities.
•    Demonstrate experience delivering services on time to ensure service and quality standards are met.
•    Excellent interpersonal, presentation, oral and written communication skills. 
•    Adaptable team player qualities with a desire to work in a fast-paced environment.

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds. 

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com