Description

Supports the delivery of superior benefits administration services to Willis Towers Watson clients; including Health & Welfare and Pension plan administration.
Provide operational/transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data.
Responsible for upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high level of client satisfaction.
Works closely with Client Relationship Managers or Operational Managers to resolve issues and identify opportunities for increasing the value of the service to the client(s).
The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America.

Qualifications

Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension
benefit plans
Ability to complete Willis Towers Watson Benefits Systems Administrator training program
Strong analytical and problem-solving skills
Strong knowledge of Microsoft Office tools including Outlook, Excel and Word
Professional and responsible approach to work, clients and colleagues
Work the third shift, from 8 AM to 5 PM US Central Time.
Ability to manage time and work a flexible schedule
Ability to organize and prioritize with strong attention to details
Excellent oral and written communication skills
Ability to work independently and in a team environment with minimal supervision
Ability to complete multiple projects within established deadlines
Work experience with US and/or UK counterparts and projects preferred, but not required
College degree required

Contacto no solicitado

Cualquier currículum o perfil de candidato no solicitado enviado a través de nuestro sitio web o a las cuentas de correo electrónico personales de los empleados de Willis Towers Watson se considera propiedad de Willis Towers Watson y no está sujeto al pago de honorarios de agencia. Para ser una agencia de reclutamiento/empresa de búsqueda autorizada por Willis Towers Watson, dicha agencia debe tener un acuerdo escrito formal existente firmado por un reclutador autorizado de Willis Towers Watson y una relación de trabajo activa con la organización. Los currículums deben enviarse de acuerdo con nuestro proceso de presentación de candidatos, que incluye participar activamente en la búsqueda particular. Asimismo, para nuestras agencias de reclutamiento/empresas de búsqueda autorizadas, si no se sigue el proceso de presentación de candidatos, Willis Towers Watson no pagará honorarios de agencia. Willis Towers Watson es un empleador que ofrece igualdad de oportunidades. Si desea que guardemos su información de contacto para considerarla en el futuro, envíe un correo electrónico a: Agency.inquiries@willistowerswatson.com .

Nuestras oficinas

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Benefits System Administrator (Night Shift)