Broking & Client Servicing Specialist

WTW is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, WTW has 45,000 employees serving more than 140 countries and markets. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals.

The Role

• Ensure that all new and renewal business, mid-term amendments, and general enquiries are dealt with in a timely and professional manner.
• Oversee the accurate and punctual record-keeping of physical and electronic filing.
• Undertake ad hoc tasks in relation to the Underwriting Operations function as directed by the Head of Underwriting.
• Support a book of business by performing day-to-day client service tasks.
• Take responsibility for the creation and design of renewal strategy documents for client presentations.
• Provide support for new business opportunities, including expanding relationships with current clients, participating in the preparation and response for Requests for Proposals, and general support.
• Regularly utilize WTW tools and resources.
• Prepare draft proposals, submissions, and quotes.
• Follow up with insurance carriers and underwriters regarding the status of quotes and provide any additional information or rates as necessary.
• Maintain business relationships with producers and underwriters.
• Deliver reliable, high-quality, and timely reports and documents.
• Keep up with changes in the compliance function and placement process, and report where necessary.
• Follow and adhere to all company and compliance procedures, rules, and regulations.

The Requirements

• A minimum of 3 years relevant experience with Client Services Operations in the Broking or insurance industry. A qualification in insurance would be an added advantage 
• High performing team player with a proven track record for providing outstanding client service
• Undergraduate degree in a relevant field
• Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Excellent interpersonal, communication and presentation skills, both verbally and written
• Ability to work collaboratively as a key member of a team and independently with minimum supervision
• Ability to prioritize competing requirements and deadlines 
• Demonstrates knowledge of core insurance principles & provide explanation to clients
• High performing team player with a proven track record for providing outstanding client service

Application Process:

Stage 1: Online application and recruiter review  
Stage 2: Pre-recorded video interview 
Stage 3: Interview with hiring manager and team
Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.