Business Support Administrator

We are seeking a proactive and highly organised Administrator to join our dynamic team at Willis Towers Watson in Reigate. This role is based in our modern, open-plan office, with convenient onsite parking. The position will be office-based for the first few months, after which it will transition to a hybrid model, requiring at least two days in the office per week.

This role offers a rewarding opportunity to enhance your skills in team collaboration, administration, and organisation. You will manage calendars, coordinate travel arrangements, and ensure professional and efficient communication with clients.

What We Offer You

We provide comprehensive training, including a thorough new starter induction and ongoing development opportunities. As an industry leader, we offer a competitive salary along with an attractive benefits package, which includes a company pension scheme, life insurance, medical insurance, eye care vouchers, and flexible benefits such as critical illness cover, dental cover, and many additional options.

The Role

The support provided to the team will cover, but not be limited to:

• Delivering high-level administration support, ensuring reliability and efficiency.
• Managing calendars, scheduling meetings with internal and external stakeholders, and handling meeting logistics such as attendance, catering, AV setup, venue support, and preparation of meeting materials.
• Arranging travel (train, flights, taxis, hotels).
• Completing timesheets and expenses accurately and on time.
• Producing client materials, including reports, letters, meeting notes, and presentations in line with company templates, branding, and style; proofreading non-technical material.
• Assisting with monthly billing tasks, including invoice preparation, budget tracking, and client deliverables within deadlines.
• Maintaining internal client management systems by updating contact information, proposals, activities, and mailings as needed.
• Attending and participating in internal meetings.
• Supporting client contracting by loading contracts into the relevant database and helping with internal financial project code setup.

The Requirement

• Proficiency with Microsoft Office 365 (Word, PowerPoint, Outlook, MS Teams) and a solid understanding of Excel. Strong command of the English language, with excellent spelling, grammar, and a good level of numeracy. Accuracy in typing and data entry is essential.
• Strong written and verbal communication skills, with the ability to convey ideas clearly and support colleagues in understanding different perspectives.
• Demonstrated analytical, organisational, and project management skills.

Personal attributes

• Strong team player, willing to actively contribute and support colleagues, using initiative to assist other busy administrative team members.
• Persistent and persuasive, with the ability to engage colleagues at all levels within the business.
• Customer-focused, with a strong commitment to providing excellent service.
• Solution-oriented, with the ability to think critically and address challenges effectively.
• Strong attention to detail.
• Discreet and professional in handling sensitive information.
• Excellent organisational skills, with the ability to estimate workload, prioritise tasks, and meet deadlines consistently.
• Flexible and adaptable, able to manage a variety of responsibilities and provide creative solutions to problems.

Equal opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.