Business Support Officer, Health & Benefits

The role

• Strictly follow the Broker Manual to provide the highest level of customer service to assigned clients, including but not limited to:

• Placement support: preparing quotation comparisons.
• Contract management: preparing communication materials for clients; managing policy adjustments; preparing periodic claim reports during the policy year.
• Claims support: providing guidance and assistance to individual insured persons on insurance coverage and claims preparation, submission, and resolution; escalating claim disputes to the manager for guidance and support.
• Operations support: supporting the Account Manager as required.

•  Performother tasks assigned by the Team Leader, Division Head, or the Company.

The Requirements

• University degree - a degree in insurance or a health insurance certificate issued by the Insurance Development Institute under the Insurance Supervisory Authority is preferred.

• Computer Literate, MS-Word, Excel, Power Point

• At least 01 years experience in insurance industry, business support service or HR services 

• High integrity, Initiative and critical sense ownership

• Client-oriented, innovative and critical sense

• Be able to work under high pressure

• Fluent in English & Vietnamese

   

An equal employer