Description

The role

Strictly follow the Broker Manual to provide the highest level of customer service to assigned clients, including but not limited to:
Placement support: preparing quotation comparisons.
Contract management: preparing communication materials for clients; managing policy adjustments; preparing periodic claim reports during the policy year.
Claims support: providing guidance and assistance to individual insured persons on insurance coverage and claims preparation, submission, and resolution; escalating claim disputes to the manager for guidance and support.
Operations support: supporting the Account Manager as required.
Performother tasks assigned by the Team Leader, Division Head, or the Company.

Qualifications

The Requirements

University degree - a degree in insurance or a health insurance certificate issued by the Insurance Development Institute under the Insurance Supervisory Authority is preferred.
Computer Literate, MS-Word, Excel, Power Point
At least 01 years experience in insurance industry, business support service or HR services
High integrity, Initiative and critical sense ownership
Client-oriented, innovative and critical sense
Be able to work under high pressure
Fluent in English & Vietnamese

An equal employer

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

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Business Support Officer, Health & Benefits