Exchange Admin

The Role

 

• Working in a BAU service team, dealing with service tickets and incidents concerning Microsoft Exchange.
• User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
• Maintaining Exchange Online and limited Exchange On-Prem servers.
• Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
• Assist our Exchange technical leads and senior engineers on projects as required.
• Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
• Assist in developing internal knowledge base and training materials.
• Perform other duties as assigned.

Requirements: 

The Requirements

• Minimum 4 year experience working in Exchange Online, on-premises Exchange, and hybrid environments

• Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.

• Experience in PowerShell for management of M365 services.

• Experience with patch and configuration management.

• Experience with configuration of Exchange policies, SMTP relay, and mail routing.

• Experience with ticket management systems such as ServiceNow.

• Knowledge of PowerBI to present data an advantage.

• Strong written and oral communication with the ability to provide training to end users.

Any Graduate Full time.