Exchange Admin

Summary

Would you like help drive the capabilities of a global company that works with 86% of the Fortune Global 500? Do you have a passion to innovate and deliver robust and exciting enterprise-wide technology solutions? Do you have experience in Exchange administration in both Exchange Server and Exchange Online? If so, we have an exciting opportunity to join our Enterprise End User and Collaboration Services Team as an Exchange Admin.

The Role

• Working in a BAU service team, dealing with service tickets and incidents concerning Microsoft Exchange.
• User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
• Maintaining Exchange Online and limited Exchange On-Prem servers.
• Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
• Assist our Exchange technical leads and senior engineers on projects as required.
• Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
• Assist in developing internal knowledge base and training materials.
• Perform other duties as assigned.
   

The Requirements

• Minimum 4 year experience working in Exchange Online, on-premises Exchange, and hybrid environments

• Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.

• Experience in PowerShell for management of M365 services.

• Experience with patch and configuration management.

• Experience with configuration of Exchange policies, SMTP relay, and mail routing.

• Experience with ticket management systems such as ServiceNow.

• Knowledge of PowerBI to present data an advantage.
  Strong written and oral communication with the ability to provide training to end users. 

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.