Exchange Admin

About WTW:

WTW (NASDAQ: WTW) is in the business of people, risk and capital. With roots dating to 1828, our company has over 54,000 colleagues serving more than 140 countries and markets. Our values – client focus, teamwork, integrity, respect and excellence – underlie all that we do, including how we behave and interact with each other. They are part of our WTW DNA. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and ideas — the dynamic formula that drives business performance. Together, we unlock potential. We are located on the internet at wtwco.com

About the Team:

The Enterprise Technology team provides core IT operations and end‑user technology services that support colleagues across the organization. The team focuses on keeping enterprise technology services available, secure, and well‑governed, ensuring smooth day‑to‑day IT operations. 


The Role:

• Working in a BAU service team, dealing with service tickets and incidents concerning Microsoft Exchange.
• User and shared mailbox management, managing static and dynamic M365 groups and distributions lists.
• Maintaining Exchange Online and limited Exchange On-Prem servers.
• Directly collaborate with users to troubleshoot issues and provide 1-2-1 training on using Exchange.
• Assist our Exchange technical leads and senior engineers on projects as required.
• Help analyze tickets and other feedback to help maintain good service levels and to look for potential process and technical improvements.
• Assist in developing internal knowledge base and training materials.
• Perform other duties as assigned.
   

The Requirements:

• Minimum 4 year experience working in Exchange Online, on-premises Exchange, and hybrid environments

• Strong technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments with an interest in future developments.

• Experience in PowerShell for management of M365 services.

• Experience with patch and configuration management.

• Experience with configuration of Exchange policies, SMTP relay, and mail routing.

• Experience with ticket management systems such as ServiceNow.

• Knowledge of PowerBI to present data an advantage.
  Strong written and oral communication with the ability to provide training to end users. 

Any graduate. A technical or IT-related degree is preferred but not mandatory.


The Application Process

• Stage 1: Online application review
• Stage 2: Pre-recorded video screening
• Stage 3: Live video or in-person interview (round 1)
• Stage 4: Live video or in-person interview (round 2)
• Stage 5: Offer & onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.