Fraud Prevention Agent

This is a fantastic opportunity to join a highly successful and growing organisation as a Fraud Prevention Agent. Working in our ‘ScamScan’ team, you will be making outbound calls to help our members who are transferring their occupational pension schemes to a new provider. You will undertake a due diligence discussion with the member to ascertain and confirm the details and driving factors of the transfer request and highlight any potential areas of concern that could expose the member to a scam.

The successful candidate would have some knowledge of Personal Pensions

The Role

• Review the information provided in the pretransfer questionnaire.
• Update our internal systems and book the member in for their appointment.
• Hold an engaged discussion with the member to review their responses and where necessary probe further to ensure we have an accurate picture of their transfer objectives.
• Identify and examine areas of potential concern.
• Engage with scheme trustees.
• Work closely with the administration teams to assist them in proceeding the case in a smooth professional manner.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

The Requirements

• Experience working in Personal Pensions
• Keen to provide an exceptional service, with a positive and caller focused attitude
• Good communication skills
• Natural problem solver, able to work to a high level of accuracy
• Able to work well under pressure and meet solo / team targets
• Proficient in Microsoft Office and SharePoint.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.

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