Description

Client Focus:

Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact.
Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

People:

Oversee adherence to defined processes in GHRS
Lead process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Proactively provides immediate and specific constructive feedback and recognition evenly across own team

Operational Excellence and Innovation:

Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers

Qualifications

*Qualifications for Internal Candidates

The Requirements

Bachelor's degree required
Strong experience in an HR Shared Service Centre and experience in onboarding required
Prior team lead experience preferred but not required
Prior experience in using Oracle will be preferred
Strong leadership skills
Strong written and verbal communication skills
Ability to plan and prioritize workload
Ability to use own initiative but work under instruction as required
Ability to work as part of a team and alone with a ‘can do’ attitude
Maintain good working relationships with colleagues across HR
Ability to provide a high standards of customer care
Methodical and organized approach
Quick Learner and self-motivated
Flexible and Adaptable to Changes
Working knowledge of Excel and Word will be preferred
Willing to be assigned to North America hours
Open to hybrid work setup and will report to our BGC office

WTW is an equal opportunities employer

Contacto no solicitado

Cualquier currículum o perfil de candidato no solicitado enviado a través de nuestro sitio web o a las cuentas de correo electrónico personales de los empleados de Willis Towers Watson se considera propiedad de Willis Towers Watson y no está sujeto al pago de honorarios de agencia. Para ser una agencia de reclutamiento/empresa de búsqueda autorizada por Willis Towers Watson, dicha agencia debe tener un acuerdo escrito formal existente firmado por un reclutador autorizado de Willis Towers Watson y una relación de trabajo activa con la organización. Los currículums deben enviarse de acuerdo con nuestro proceso de presentación de candidatos, que incluye participar activamente en la búsqueda particular. Asimismo, para nuestras agencias de reclutamiento/empresas de búsqueda autorizadas, si no se sigue el proceso de presentación de candidatos, Willis Towers Watson no pagará honorarios de agencia. Willis Towers Watson es un empleador que ofrece igualdad de oportunidades. Si desea que guardemos su información de contacto para considerarla en el futuro, envíe un correo electrónico a: Agency.inquiries@willistowerswatson.com .

Nuestras oficinas

Nuestros colegas prestan servicios en más de 140 países y mercados en todo el mundo. Esto le da una dimensión global a todo lo que hacemos y crea muchas oportunidades interesantes para colaborar y crecer. Explore el mapa a continuación para ver a dónde podría llevarlo su carrera.

Global HR Services Jr. Team Lead