Description

Client Focus:

Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact.
Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

People:

Oversee adherence to defined processes in GHRS
Lead process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Proactively provides immediate and specific constructive feedback and recognition evenly across own team

Operational Excellence and Innovation:

Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers

Qualifications

*Qualifications for Internal Candidates

The Requirements

Bachelor's degree required
Strong experience in an HR Shared Service Centre and experience in onboarding required
Prior team lead experience preferred but not required
Prior experience in using Oracle will be preferred
Strong leadership skills
Strong written and verbal communication skills
Ability to plan and prioritize workload
Ability to use own initiative but work under instruction as required
Ability to work as part of a team and alone with a ‘can do’ attitude
Maintain good working relationships with colleagues across HR
Ability to provide a high standards of customer care
Methodical and organized approach
Quick Learner and self-motivated
Flexible and Adaptable to Changes
Working knowledge of Excel and Word will be preferred
Willing to be assigned to North America hours
Open to hybrid work setup and will report to our BGC office

WTW is an equal opportunities employer

主动联系

任何未经请求主动通过我们的网站或韦莱韬悦员工的个人电子邮件帐户提交的简历/应聘者资料，均视为韦莱韬悦的财产，且无需支付代理费用。要成为韦莱韬悦的授权招聘机构/猎头公司，此类机构必须持有由韦莱韬悦授权招聘人员签署的正式书面协议，并与公司保持积极的工作关系。简历必须按照我们的应聘者提交流程进行提交，包括积极参与特定职位的搜索工作。同样，对于我们授权的招聘机构/猎头公司，如果未能遵守应聘者提交流程，韦莱韬悦将不支付任何代理费用。韦莱韬悦是提倡机会均等的雇主。如果您希望我们保存您的联系信息以便将来考虑，请发送电子邮件至：Agency.inquiries@willistowerswatson.com 。

我们的办事处

我们的员工为全球 140 多个国家和市场提供服务。这为我们所做的每一项工作注入了全球视野，同时也能够为您创造许多绝佳的合作机遇与成长空间。探索下面的地图，探索您的职业发展可能。

Global HR Services Jr. Team Lead