Description

Client Focus:

Oversee day-to-day GHRS operations, functions and duties ensuring adherence to service level standards and metrics serving as primary point of contact.
Ensure ServiceCentral resolutions based on assigned access and other HR systems-related support
Lead and/or participate in ad hoc projects pertains to Human Resources and/or office-wide issues
Identify explicit and implied client needs by asking probing questions, understanding requirements and drive change along with detailed plan

People:

Oversee adherence to defined processes in GHRS
Lead process efficiency, monitoring of workload and the implementation of the improvement projects
Identify the potential for better team efficiencies and agree with the leader on their implementation
Proactively provides immediate and specific constructive feedback and recognition evenly across own team

Operational Excellence and Innovation:

Facilitate professional excellence through quality delivery of GHRS tasks, expertise in the process mapping and the process designing
Sharpen expertise and deep knowledge of the HR issues to gain credibility in different areas
Enrich the processes, value-added services and keeping current on trends (power tools) for both internal and external customers

Qualifications

*Qualifications for Internal Candidates

The Requirements

Bachelor's degree required
Strong experience in an HR Shared Service Centre and experience in onboarding required
Prior team lead experience preferred but not required
Prior experience in using Oracle will be preferred
Strong leadership skills
Strong written and verbal communication skills
Ability to plan and prioritize workload
Ability to use own initiative but work under instruction as required
Ability to work as part of a team and alone with a ‘can do’ attitude
Maintain good working relationships with colleagues across HR
Ability to provide a high standards of customer care
Methodical and organized approach
Quick Learner and self-motivated
Flexible and Adaptable to Changes
Working knowledge of Excel and Word will be preferred
Willing to be assigned to North America hours
Open to hybrid work setup and will report to our BGC office

WTW is an equal opportunities employer

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

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Global HR Services Jr. Team Lead