Lead Associate, Pension Outsourcing

WTW Retirement consultants have deep experience working with organizations of all types and sizes. We’ve worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering, and communicating all types of retirement plans.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

As a Pension Outsourcing Lead Associate, you will perform a wide variety of recurring defined benefit plan administration services for clients, contribute to special projects, and provide ad hoc client support services. You will serve as the day-to-day project manager, contributing to client management and special projects, while also mentoring less experienced associates.

You will have the opportunity to:

• Serve as primary, daily contact to clients on delivery of services
• Review work and deliverables of Analysts
• Raise issues as appropriate to Consultants/Senior Consultants
• Enhance your expertise in retirement plan design and administration
• Be on a career path with growth and advancement
• Employ the most cutting-edge tools and resources and work with top talent in the industry
• Review moderately complex benefits calculations and trust instructions
• Collect, manipulate, reconcile, and review participant data – identifying and resolving issues as they arise
• Resolve complex plan provision questions and issues surfaced by clients and colleagues
• Create internal administration manuals for clients if one does not exist 
• Follow and update documentation materials as directed
• Employ Towers Watson’s Professional Excellence tools and concepts to ensure efficient and quality output/service delivery
• Adhere to plan documents and government regulations in administering plans
• Manage and coach team to ensure progress against established budgets, timelines and quality standards
• Deliver on projects to meet or exceed client expectations
• Increase efficiency within client teams by identifying ways to improve processes
• Develop and train less experienced Analysts

This role is hybrid with regular attendance to the office (expected 1 day per week)

The Requirements

• 6 to 9 years defined benefits plan administration and manual calculation experience required
• Bachelor’s or Master’s degree in mathematics, statistics, finance or any other major with significant quantitative course work; with a strong academic record
• Strong knowledge of the fundamentals of defined benefit plan design
• Strong analytical and problem solving skills
• Solid expertise in Microsoft Excel and Word
• Strong attention to detail
• Professional, client-focused approach to colleagues and assignments
• Seeks out experiences that may change perspective or provide an opportunity to learn new things
• Ability to organize, set priorities, work independently and complete multiple projects within established deadlines

Equal opportunity employer