Description

About Great Britain – Placing and Billing

The GB Placing & Billing team operates within the Corporate Risk and Broking segment to deliver strong client outcomes by integrating insurer relationships and expertise.

Designation - Manager

Business Unit - Great Britain – Placing & Billing Operations

Shift Timings - General Shift

Location - Thane – iThink

Services include:

Issuing Renewals
Program Development and Marketing
Proposing and Documentation
Ongoing Client Service
Billing

Principal Duties / Responsibilities

Strategy

Contribute to short‑ and long‑term BU strategy
Develop client service and delivery strategy

Operations Management / Effectiveness

Ensure delivery per SLAs
Manage workflow, escalations, and resource planning
Deliver operational programs and projects
Drive improvements in risk, compliance, quality, productivity
Build strong stakeholder relationships
Identify stakeholder needs and propose solutions
Ensure compliance with internal and external requirements
Collaborate to enhance client satisfaction
Review process risks and build controls

People Management / Development

Develop succession plans
Coach and develop line managers
Partner with HR on recruitment, development, and retention
Conduct performance reviews
Build inclusive and diverse teams

Top Competencies

Focusing on Clients
Working in Teams
Driving Excellence
Fostering Innovation
Influencing Stakeholders
Developing Talent
Adapting to Change

Qualifications

Any Graduate or Postgraduate

Knowledge / Experience

Strong client service track record
Experience in organizational effectiveness and operations management
Preferred experience in transitions / KT activities
Broad operations exposure (Operations, IT, Compliance, Risk, etc.)
Technology‑savvy; experience with automation (RPA/Non‑RPA), process design, transformation
Strong critical thinking, analytical & strategic skills
Leadership experience in managing teams and major initiatives
Excellent interpersonal and collaborative management skills

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

Contacto no solicitado

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Nuestras oficinas

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Manager Great Britain - Placing and Billing