Manager Great Britain - Placing and Billing

About Great Britain – Placing and Billing

The GB Placing & Billing team operates within the Corporate Risk and Broking segment to deliver strong client outcomes by integrating insurer relationships and expertise.

Designation - Manager

Business Unit - Great Britain – Placing & Billing Operations

Shift Timings - General Shift

Location - Thane – iThink

Services include:

• Issuing Renewals
• Program Development and Marketing
• Proposing and Documentation
• Ongoing Client Service
• Billing

Principal Duties / Responsibilities

Strategy

• Contribute to short‑ and long‑term BU strategy
• Develop client service and delivery strategy

Operations Management / Effectiveness

• Ensure delivery per SLAs
• Manage workflow, escalations, and resource planning
• Deliver operational programs and projects
• Drive improvements in risk, compliance, quality, productivity
• Build strong stakeholder relationships
• Identify stakeholder needs and propose solutions
• Ensure compliance with internal and external requirements
• Collaborate to enhance client satisfaction
• Review process risks and build controls

People Management / Development

• Develop succession plans
• Coach and develop line managers
• Partner with HR on recruitment, development, and retention
• Conduct performance reviews
• Build inclusive and diverse teams

Top Competencies

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Influencing Stakeholders
• Developing Talent
• Adapting to Change

• Any Graduate or Postgraduate

Knowledge / Experience

• Strong client service track record
• Experience in organizational effectiveness and operations management
• Preferred experience in transitions / KT activities
• Broad operations exposure (Operations, IT, Compliance, Risk, etc.)
• Technology‑savvy; experience with automation (RPA/Non‑RPA), process design, transformation
• Strong critical thinking, analytical & strategic skills
• Leadership experience in managing teams and major initiatives
• Excellent interpersonal and collaborative management skills

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.