Description

About Great Britain – Placing and Billing

The GB Placing & Billing team operates within the Corporate Risk and Broking segment to deliver strong client outcomes by integrating insurer relationships and expertise.

Designation - Manager

Business Unit - Great Britain – Placing & Billing Operations

Shift Timings - General Shift

Location - Thane – iThink

Services include:

Issuing Renewals
Program Development and Marketing
Proposing and Documentation
Ongoing Client Service
Billing

Principal Duties / Responsibilities

Strategy

Contribute to short‑ and long‑term BU strategy
Develop client service and delivery strategy

Operations Management / Effectiveness

Ensure delivery per SLAs
Manage workflow, escalations, and resource planning
Deliver operational programs and projects
Drive improvements in risk, compliance, quality, productivity
Build strong stakeholder relationships
Identify stakeholder needs and propose solutions
Ensure compliance with internal and external requirements
Collaborate to enhance client satisfaction
Review process risks and build controls

People Management / Development

Develop succession plans
Coach and develop line managers
Partner with HR on recruitment, development, and retention
Conduct performance reviews
Build inclusive and diverse teams

Top Competencies

Focusing on Clients
Working in Teams
Driving Excellence
Fostering Innovation
Influencing Stakeholders
Developing Talent
Adapting to Change

Qualifications

Any Graduate or Postgraduate

Knowledge / Experience

Strong client service track record
Experience in organizational effectiveness and operations management
Preferred experience in transitions / KT activities
Broad operations exposure (Operations, IT, Compliance, Risk, etc.)
Technology‑savvy; experience with automation (RPA/Non‑RPA), process design, transformation
Strong critical thinking, analytical & strategic skills
Leadership experience in managing teams and major initiatives
Excellent interpersonal and collaborative management skills

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

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Manager Great Britain - Placing and Billing