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    Manager- Operations, Corporate Risk & Broking

    Gurugram, Haryana, India. Mumbai, Maharashtra, India

    Manager- Operations, Corporate Risk & Broking

    • 202406976
    • Gurugram, Haryana, India
    • Mumbai, Maharashtra, India
    • Closing on: Dec 15 2024

    Description

    Key Responsibilities

    • Adopt and adhere to all Willis Towers Watson values without compromise
      • Productivity to be maintained at 100% 
      • Quality standards to be maintained in excess of 99% 
      • Deliver all standard units of production within the stipulated timelines
    • Delivery on performance standards 
    • To develop effective relationships with stakeholders (Internal and external)
    • Maintain data security standards as defined within the Information Security policy 
    • Flexible, able to shift priorities to accommodate changing business demands
    • Develop a sound understanding of the business process 
    • Ensure adherence to compliance and operate within the guidelines of internal and external regulators
    • Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company
    • Perform quality audits within process and achieve quality standards of 100%
    • Articulate quality audit feedback to Advisors in a manner that induces positive outcomes
    • Actively participate and contribute in meetings / forums / workshops with internal teams as well as with the wider WTW CRB (Asia Pac) teams & stakeholders
    • Act as a support to management and the team to execute smooth transitions and transfers.
    • Facilitate process improvement and best practice forums for the Team.
    • Generating reports and report analysis. Analysis of data/reports on performance metrics, conduct root cause analysis
    • Be principle point of contact for any technical matters within the team
    • Attend meetings / calls with internal stakeholders & colleagues
    • Always keep abreast with the technical changes in the process, ensure updated process manuals/knowledge banks and document new work tools
    • Ensure adherence to various compliance mandates for self & guide the team to meet such requirements
    • Mentoring/training the new and existing team members to refresh and add to their current knowledge and skills. Conduct refresher programs as and when required

    Qualifications

    The Requirements

    Skills:

    • Good verbal and written communication skills (in English language)
    • Attention to detail is vital to succeed in this role
    • Logical thinking is a must
    • Should be able to train, mentor new/other team members
    • Ability to learn new processes and systems, also should have the ability to adapt to changes
    • Ability to prioritise and organize tasks, work within stiff timelines
    • Ability to work independently and as part of a team

    Competencies

    • Focusing on Clients
    • Working in Teams
    • Driving Excellence
    • Fostering Innovation
    • Developing Talent
    • Adjusting to Change 

    Knowledge: 

    • Good working knowledge of the Microsoft office, particularly ms-word & excel
    • Good working knowledge of Power BI would be highly preferred

    Qualification & Experience:

    • Any Graduate or Post Graduate with 5+yrs of demonstrated experience in operations or business continuity/process improvement projects

    Equal Opportunity Employer

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