To stay informed about new openings:
    Join our talent community

    Manager- Operations, Corporate Risk & Broking

    Gurugram, Haryana, India. Mumbai, Maharashtra, India

    Manager- Operations, Corporate Risk & Broking

    • 202406976
    • Gurugram, Haryana, India
    • Mumbai, Maharashtra, India
    • Full time
    • Closing on: Dec 20 2024

    Description

    CRB India Operations team is accountable for driving operations transformation across CRB India Broking to deliver the best client outcomes by fully integrating and mobilizing Willis Towers Watson’s relationships with insurers and providing expertise throughout the client experience. CRB India Operations went live on 1st January 2024 servicing our P&C business and now are expanding our footprint to also support Finex business. Our services (as on date) include (but are not limited to):-
    •    Process Brokerage booking on behalf of the business.
    •    Update policy details on Risk Intelligence Central (RIC) as applicable.
    •    E-file documents on to SAIBA system as per mandatory / regulatory requirements.
    •    Conduct audits for adherence to WTW’s Excellence and Placement models.
    •    Ensure accurate and complete MI for tracking & reporting.
    •    Ideation to improve existing processes, contribute to process restructuring, drafting of SOPs & process maps.

    Key Responsibilities

    • Adopt and adhere to all Willis Towers Watson values without compromise
      • Productivity to be maintained at 100% 
      • Quality standards to be maintained in excess of 99% 
      • Deliver all standard units of production within the stipulated timelines
    • Delivery on performance standards 
    • To develop effective relationships with stakeholders (Internal and external)
    • Maintain data security standards as defined within the Information Security policy 
    • Flexible, able to shift priorities to accommodate changing business demands
    • Develop a sound understanding of the business process 
    • Ensure adherence to compliance and operate within the guidelines of internal and external regulators
    • Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company
    • Perform quality audits within process and achieve quality standards of 100%
    • Articulate quality audit feedback to Advisors in a manner that induces positive outcomes
    • Actively participate and contribute in meetings / forums / workshops with internal teams as well as with the wider WTW CRB (Asia Pac) teams & stakeholders
    • Act as a support to management and the team to execute smooth transitions and transfers.
    • Facilitate process improvement and best practice forums for the Team.
    • Generating reports and report analysis. Analysis of data/reports on performance metrics, conduct root cause analysis
    • Be principle point of contact for any technical matters within the team
    • Attend meetings / calls with internal stakeholders & colleagues
    • Always keep abreast with the technical changes in the process, ensure updated process manuals/knowledge banks and document new work tools
    • Ensure adherence to various compliance mandates for self & guide the team to meet such requirements
    • Mentoring/training the new and existing team members to refresh and add to their current knowledge and skills. Conduct refresher programs as and when required

    Qualifications

    The Requirements

    Skills:

    • Good verbal and written communication skills (in English language)
    • Attention to detail is vital to succeed in this role
    • Logical thinking is a must
    • Should be able to train, mentor new/other team members
    • Ability to learn new processes and systems, also should have the ability to adapt to changes
    • Ability to prioritise and organize tasks, work within stiff timelines
    • Ability to work independently and as part of a team

    Competencies

    • Focusing on Clients
    • Working in Teams
    • Driving Excellence
    • Fostering Innovation
    • Developing Talent
    • Adjusting to Change 

    Knowledge: 

    • Good working knowledge of the Microsoft office, particularly ms-word & excel
    • Good working knowledge of Power BI would be highly preferred

    Qualification & Experience:

    • Any Graduate or Post Graduate with 5+yrs of demonstrated experience in operations or business continuity/process improvement projects

    Equal Opportunity Employer

    Apply Now

    Not You?

    Thank you

    Unsolicited Contact

    Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

    Our Offices

    Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

    Meet our people