Manager- Operations, Corporate Risk & Broking

Key Responsibilities

• Adopt and adhere to all Willis Towers Watson values without compromise
  • Productivity to be maintained at 100% 
  • Quality standards to be maintained in excess of 99% 
  • Deliver all standard units of production within the stipulated timelines
• Delivery on performance standards 
• To develop effective relationships with stakeholders (Internal and external)
• Maintain data security standards as defined within the Information Security policy 
• Flexible, able to shift priorities to accommodate changing business demands
• Develop a sound understanding of the business process 
• Ensure adherence to compliance and operate within the guidelines of internal and external regulators
• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company
• Perform quality audits within process and achieve quality standards of 100%
• Articulate quality audit feedback to Advisors in a manner that induces positive outcomes
• Actively participate and contribute in meetings / forums / workshops with internal teams as well as with the wider WTW CRB (Asia Pac) teams & stakeholders
• Act as a support to management and the team to execute smooth transitions and transfers.
• Facilitate process improvement and best practice forums for the Team.
• Generating reports and report analysis. Analysis of data/reports on performance metrics, conduct root cause analysis
• Be principle point of contact for any technical matters within the team
• Attend meetings / calls with internal stakeholders & colleagues
• Always keep abreast with the technical changes in the process, ensure updated process manuals/knowledge banks and document new work tools
• Ensure adherence to various compliance mandates for self & guide the team to meet such requirements
• Mentoring/training the new and existing team members to refresh and add to their current knowledge and skills. Conduct refresher programs as and when required

The Requirements

Skills:

• Good verbal and written communication skills (in English language)
• Attention to detail is vital to succeed in this role
• Logical thinking is a must
• Should be able to train, mentor new/other team members
• Ability to learn new processes and systems, also should have the ability to adapt to changes
• Ability to prioritise and organize tasks, work within stiff timelines
• Ability to work independently and as part of a team

Competencies

• Focusing on Clients
• Working in Teams
• Driving Excellence
• Fostering Innovation
• Developing Talent
• Adjusting to Change 

Knowledge: 

• Good working knowledge of the Microsoft office, particularly ms-word & excel
• Good working knowledge of Power BI would be highly preferred

Qualification & Experience:

• Any Graduate or Post Graduate with 5+yrs of demonstrated experience in operations or business continuity/process improvement projects

Equal Opportunity Employer