Administrative Assistant - French Speaker

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

In “Health & Benefits”, we focus on two interconnected areas that are fundamental to both organisations and the people who drive them. When managed effectively, they represent some of the most valuable investments an organisation can make. Our work helps identify opportunities to improve population health and enhance financial well-being, ultimately contributing to a healthier, more engaged, and resilient workforce.

From day one, you will be assigned your own responsibilities, giving you exposure to client assignments and enabling you to build up valuable experience and skills. You will have opportunities to gain exposure to different aspects of our business and will be able to gain a solid understanding of what we do and how we do it.

What will you do?

As an Administrative Assistant, your key responsibility will be to carry out claims management operations within the framework of a standardized and normalized procedure.  

You’ll be working on real client projects, performing the following tasks:

• Insurance Oversight :
  • Participate in the tender process, facilitating seamless communication with insurers.
  • Consolidate insurer responses and ensure meticulous validation of insurance contracts.
• Tech-Driven HR Management : 
  • Manage the HR extranet, showcasing proficiency in document control.
  • Develop and update user-friendly documents, including HR guides and employee resources.
  • Provide expert customer support, addressing HR-related inquiries with precision
• Data Coordination Expertise :
  • Coordinate seamless data transfers from clients.
  • Create Business Impact Analysis.

What You’ll Bring

We are looking for highly driven with solid interpersonal skills. A colleague looking to join in a large and dynamic organization.

• Advanced proficiency in Microsoft Office 365 (Excel, Word, PowerPoint).
• French language proficiency at minimum B2 level (C1 preferred).
• Knowledge of the fundamentals of insurance contracts is an advantage.
• Strong interpersonal and written communication skills.
• High level of accuracy, with strong respect for rules, procedures, and deadlines.
• Strong team player with the ability to collaborate effectively.
• Strong analytical skills with the ability to summarise and synthesise information clearly.
• Able to work autonomously and take ownership of responsibilities.

Why WTW?

At WTW, we offer more than just a job—we offer a career. Here’s what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job—it’s a journey. Apply now and turn your potential into success with WTW!

WTW is an equal opportunity employer.