Administrative Services Team Leader

Summary

This role will primarily support several local teams and onshore stakeholders. This role is tasked to help ensure the smooth and efficient operation of business activities by handling the administrative activities such as logistics, vendor purchasing, scribing, and events management. The role is expected to maintain a high level of organization, coordination, and productivity while supporting local and global operations.

This role will be part of a team of administrative professionals who are expected to have focused stakeholder assignments, and with the opportunity to collaborate with each other for cross business projects and large events. The role will manage a group of administrative services analysts and be responsible for the quality and timely deliverable of the team being managed, as well as the development of the colleagues under this role.

The shift for this role will North America (9pm-6am) aligned to the North America business to be supported, with the possibility of changing shifts as per assignment.

Requirements:

• Bachelor's degree in a relevant field or the equivalent work experience.
• At least 7 years' relevant experience in administrative support roles preferred
• At least 2 years of team leader experience preferred
• Proficient computer skills, including MS Office (Word, Excel, PowerPoint).
• Excellent verbal and written communication skills.
• Able to work in a hybrid scenario (onsite and work from home)
• Can lead others in a hybrid scenario
• Can work in different shifts (APAC, EMEA, North America)
• Can lead others in different shifts
• Able to motivate the team they lead
• Able to review and ensure quality results and timely deliverables from their direct reports
• Able to help others prioritize
• Able to take command responsibility for direct reports deliverables
• Possess conflict resolution skills to manage conflicts that may arise among team members and maintain a positive work environment
• Skilled in performance management processes, including conducting performance reviews, setting measurable goals, and providing effective feedback and coaching to team members for improved performance
• Able to identify and address team member training and development needs to ensure that their team has the necessary skills and knowledge to be successful.

Skills

• Very strong organizational skills and ability to manage own time and help others manage their time, while handling multiple tasks simultaneously
• Very strong communication skills, both written and verbal
• High attention to detail and accuracy in completing tasks, and in checking others’ work
• Ability to multitask and prioritize own and others’ workload effectively
• Very Solution focused
• Able to work independently
• Highly Collaborative when working with a team
• Professional and positive attitude with excellent interpersonal skills
• Advanced knowledge of administrative tasks such as scheduling, record keeping, and correspondence
• Very proficient in office equipment and systems and can guide others on its use
• Ability to handle sensitive and confidential information with discretion
• Excellent customer service orientation and ability to interact professionally with clients and colleagues
• Proficiency in using productivity software such as Microsoft Office Suite and other relevant software
• Able to identify risk early and propose mitigating actions

WTW is an Equal Opportunity Employer