Client Advocate - Life Sciences

Overview

Responsible for expertly managing the internal service process and relationships for assigned property and casualty clients in our Life Science & Digital Healthcare Practice.

The Life Science & Digital Healthcare Practice is unwavering in our pursuit of excellence, delivering world-class service and tailored solutions to our distinguished clients. United by a strong sense of collaboration, we foster a culture where the belief that “Teamwork makes the dream work” is central to our daily mission. Our clients are dedicated to advancing the greater good, and by joining our team, you will play a vital role in supporting these transformative endeavors. We are seeking exceptional, strategic, and self-driven professionals who bring both rigor and a sense of fun to their work. If you are ready to elevate your career while making an impact on a global scale, we invite you to join our dynamic team.

Location: Remote – This position is open to candidates residing anywhere within the United States.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

What You’ll Be Responsible For:

• Manage and retain client relationships as a consultative advisor, often at the most advanced complexity or specialization. Assess client's risk profile to determine risk and insurance needs and go-to-market strategy.

• Develop and nurture market and carrier relationships within the industries being serviced.

• Staying up to date with FDA news, regulations and biotechnology industry trends that directly, or indirectly impact our clientele.

• Partner with production teams to establish and maintain aligned service offerings and delivery of client needs.

• Independently prepare for, plan and conduct client meetings, including Renewal Strategy, Proposal and/or Client Stewardship.

• Brokering and negotiating insurance lines of coverage, including complex Products Liability placements, directly with insurance markets when possible, while also strategically using wholesalers when in the best interest of the client.

• Manage preparation of new business RFP’s; market new and renewal accounts; develop and manage service calendars and prepare presentations for new clients.

• Provide strategic management new and renewal business risk identification and program design (including contract and claims history review).

• Participate in prospecting activities to both identify and close new business.

• Perform as a subject matter expert and advanced resource.  Keep abreast of industry trends, changing markets, reviewing and mastering new or evolving specializations, policies or products.

• Perform thorough contract reviews for clients.

• Perform database file management and input information.  Accurately manage and maintain documents in agency management systems. 

• Provide mentoring and coaching, as appropriate, to Account Managers and Account Coordinators.

• Perform other special projects as assigned.

• Minimum of 7+ years of Property and Casualty insurance experience is required.

• In-Depth Knowledge of Life Science, Biotechnology, Digital Healthcare and/or Telemedicine industry verticals highly preferred.

• Excellent negotiation and communication skills: written, public speaking and presentation preparation.

• Professional composure and exceptional customer service skills, diplomacy, professionalism and tact.

• Ability to be resourceful, take initiative, solve problems, create solutions and direct process improvements.

• Adaptability and flexibility to proactively anticipate and address issues and client needs.

• Exceptional time management skills and the ability to navigate demanding schedules, priorities and volumes.

• Ability to learn, adopt and train use of technology systems and software applications.

• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.

• Advanced at multiple and strategic project planning including extended time management.

• Ability to forge relationships and build trust.

Preferred Knowledge, Skills and Abilities:

• Advanced knowledge of Microsoft Office and its complex features. 

• Thrives working with others in a fast paced environment. 

• Excellent management skills.  Ability to train, delegate, provide oversight and give feedback. 

• Required Certificates, Licenses, Registration:

• Resident Property and Casualty Insurance License is required. 

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation

The base salary compensation range being offered for this role is $118,000 - $200,000 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off 

• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified

EOE, including disability/vets