Communication & Engagement Solutions Consultant

A great opportunity to join our Employee Experience (EX) team at WTW, where you’ll make a real impact on how organisations connect with their people.

As a Communication & Engagement associate, you will act as both a project manager and a key contributor to the development and implementation of measurable, results-based communication and change management strategies and related deliverables that help organisations transform through change and/or drive desired changes in employee behaviour.

Previous experience in pension communication is essential.

We know that companies with the best employee experience outperform their competitors in terms of growth, profit and shareholder return, so our work focuses on the key touchpoints between employers and their employees, including: pension and benefits engagement, wellbeing, Total Rewards engagement, culture, inclusion and diversity and organisation transformation.

You will draw on your imagination, creativity and exceptional writing skills to help clients communicate effectively with their employees about a range of subjects and across a range of media, and support your own project teams in delivering high-quality and innovative work.

The Role

• Partner with senior colleagues to design and deliver communication and change management strategies to help organisations transform through change and drive desired changes in employee behaviour.
• Work independently, with minimal senior support, to draft and create communications, across print and digital, translating complex concepts into clear, compelling, innovative and engaging content
• Develop insights and strategies related to employee experience (EX) and/or managing a change in an organisation (including assessment of risks and impacts) – and support senior colleagues in communicating these clearly and succinctly to identified stakeholders.
• Take employee experience (EX) insights gathered through own and others’ work and use these to deliver measurable results for clients.
• Assume a day-to-day project management role, acting as liaison with internal colleagues, external providers and low- or mid-level client contacts to ensure data and materials are transmitted accurately, deadlines are clear and met, meetings are scheduled, and communication is consistent, raising issues where appropriate with senior colleagues.
• Effectively present client deliverables at low- or mid-level client meetings and help the project team build trusted advisor status.
• Contribute to the development of intellectual capital, including new tools, solutions and approaches around employee experience (EX).
• Identify opportunities to further develop technical knowledge and skills across a variety of industries and human capital areas

What you'll bring: 

• Experience in communications (internal and/or external), employee engagement and/or change management, ideally within a consulting, agency or other client-facing environment. 
• Ability to communicate complex or technical subject matter clearly and effectively; pensions or member engagement experience would be an advantage but is not essential. 
• Awareness of current communication and change trends, including digital channels, social media and emerging technologies such as AI, and interest in applying these in practical ways for clients. 
• A change mindset, with an understanding of key principles such as behaviour change and audience engagement, alongside strong creative problem-solving skills and the ability to develop clear, accurate and engaging content. 
• Good organisational skills, with the ability to manage multiple priorities, work at pace, take accountability for your output and deliver high-quality work with an appropriate level of guidance. 
• Comfortable working in a fast-paced, high-performance consulting environment, with a proactive, self starting approach and the willingness to learn, adapt and contribute as part of a collaborative team. 
• Experience working collaboratively in teams and drawing on the support and expertise of colleagues across different disciplines. 
• Experience working with designers, agencies or other creative partners to develop print and digital communications would be beneficial. 
• Ability to analyse, organise and interpret information and use it to support clear recommendations and effective communication. 
• Bachelor’s degree preferred. 
• Availability to travel on an as-needed basis. 

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com