Communications & Client Content Support Senior Analyst

This position supports Via Benefits spending account (SA) clients and participants with a strong focus on client  and participant facing communications and plays a key role in translating SA program information, process updates, and client needs into clear, compliant, and participant friendly content.

Participant‑Based Writing & Content Development (Core Focus)

• Drafts and edits benefits communications, including: 
  • Emails
  • Mailers/letters
  • Guides and instructional content
  • Campaign‑related messaging
• Tailors content to client requirements, branding, tone, and delivery channels.
• Revises content based on client feedback, internal reviews, and operational updates.
• Ensures written communications accurately reflect: 
  •  SA program rules
  • Timing and processing requirements
  • System or operational constraints
     

Client Services & Operational Support

• Supports SA client work tied to communications, including: 
  • Validating messaging against operational realities
  • Coordinating with Communications to prepare content for delivery
  • Ensuring readiness for participant outreach
• Partners with Client Success and Product teams to clarify requirements before content is finalized.
• Helps identify content gaps, inconsistencies, or risk areas in client materials.
   

Cross‑Functional Collaboration

• Works closely with: 
  • Via Benefits Communications on strategy, tone, and execution
  • Product on program changes or enhancements that impact messaging
  • Client Success Managers on client expectations and approvals
  • Operations/Fulfillment to ensure communications align with actual processing
• Participates in recurring team meetings and check‑ins to align on priorities and upcoming client needs.
   

Quality, Accuracy and Process Adherence

• Maintains high attention to detail to reduce rework and client risk.
• Follows established templates, process steps, and documentation standards.
• Flags issues early when content, timing, or execution may be impacted.
• Supports continuous improvement by identifying opportunities to streamline or clarify communications.
   

• Strong professional writing and editing skills, especially for participant‑facing communications.
• Understands and works within existing brand and editorial guidelines.  
• Ability to adapt content for different audiences and clients.
• Comfortable managing multiple client requests and deadlines.
• Detail‑oriented with a strong sense of ownership and follow‑through.
• Collaborative and responsive in a cross‑functional environment.
• 3-5 years’ experience in a previous communications role. 
• Financial or Healthcare communication experience preferred. 

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $70,000.00-$80, 000.00 USD annually.

This role is also eligible for an annual short-term incentive bonus.

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.  

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

 

EOE, including disability/vets