Description

The Role

We are seeking an executive to lead enterprise-wide GBS transformation through the integration of Global Process Ownership (GPO), Service Management and AI-driven innovations. This leader will define and lead the direction, governance, and operating model to deliver scalable, digital world class business processes that improve performance, experience, and efficiency across the organization.

The ideal candidate is a forward-thinking strategist and operator who thrives at the intersection of business transformation, technology, and human enablement.

This role can be located anywhere with preference for candidates that can work or cross-over to work in US Eastern Time zone.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Responsibilities:

Strategic Leadership

Develop and execute a multi-year transformation roadmap that aligns enterprise priorities with GBS, GPO, Service Management and AI capabilities.
Establish a unified process governance model to ensure end-to-end process ownership, performance measurement, and continuous improvement.
Partner with executive leadership to embed AI and automation as foundational enablers of business agility and decision intelligence.

Global Business Services & Process Excellence

Lead the design and optimization of GBS delivery models, ensuring integration of global and regional processes across Finance and HR GBS operations.
Champion standardization and digitization of processes while balancing flexibility for local market needs.
Drive operational excellence through metrics-based management, process mining, and analytics.

AI & Digital Enablement

Identify high-impact use cases for AI, generative AI, and intelligent automation to enhance productivity, experience, and data-driven insight.
Collaborate with technology and data teams to ensure responsible AI governance, model training, and value realization.
Lead organizational capability-building for AI adoption, change management, and digital fluency.

Transformation & Change Leadership

Serve as the executive sponsor for transformation initiatives, ensuring alignment, funding, and stakeholder engagement.
Embed a culture of innovation, agility, and accountability across business units and service centers.
Partner with HR and communications to drive change management and workforce transformation initiatives.

Qualifications

The Qualifications

Bachelor’s degree required; MBA or advanced degree preferred.
15+ years of progressive leadership experience across GBS, shared services, transformation, or process excellence in a global enterprise.
Proven track record of leading enterprise-wide transformation programs with measurable impact.
Experience implementing AI, automation, or advanced analytics in business operations.

Critical Competencies

Deep expertise in end-to-end process design and ownership (GPO model).
Strategic thinker with strong operational and financial acumen.
Exceptional stakeholder management and influencing skills across global and matrixed organizations.
Strong change leadership and people development capabilities.
Demonstrated success in building cross-functional partnerships that drive innovation and performance.

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $160,000– $190,000 USD per year. This role is also eligible for an annual short-term incentive bonus.

Company Benefits (US locations)

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (Washington State only)
Retirement Benefits: Contributory Pension Plan and Savings Plan (401k).

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Director, GBS Transformation & AI Enablement