Description

Great Britain - Claims

Job Title

Claims Advisor – Great Britain

Business Unit

Great Britain – Claims

Location

Thane – iTHINK

Reporting To

Business Support Supervisor or Assistant Manager

Shift Timings

Day rotational shifts

About Willis Towers Watson

Willis Towers Watson is a global advisory, broking, and solutions company with a long history, serving clients in over 140 countries. The company helps organisations manage risk, optimise benefits, develop talent, and strengthen their operations.

About the Great Britain – Claims Team

This team is part of the Corporate Risk and Broking segment. Its main goal is to deliver excellent outcomes for clients by working closely with clients, third parties, and insurers. The team provides specialist expertise throughout the client journey.

Key services include:

Notifying and settling claims
Setting up systems
Communicating with external parties via email and phone
Creating renewal statistics
Handling queries
Providing client service
Managing documentation and evidence
Overseeing financial matters such as debts and refunds

Main Duties and Responsibilities

Uphold all Willis Towers Watson values at all times
Meet productivity targets (100%) and maintain high quality standards (over 99.5%)
Complete all assigned work within set deadlines
Manage assigned client portfolios and promptly report any concerns to the line manager
Build effective relationships with both internal and external stakeholders
Maintain data security as per company policy
Be flexible and ready to adjust priorities as business needs change
Adapt to rotating shifts as required
Develop a thorough understanding of business processes
Ensure compliance with all internal and external regulations
Follow all company and statutory procedures to protect clients, colleagues, and the business

Key Competencies

Client focus
Teamwork
Striving for excellence
Innovation
Talent development
Adaptability

Required Skills, Knowledge, and Experience

Skills:

Strong verbal and written communication
Excellent attention to detail
Logical thinking
Willingness and ability to learn new processes and systems
Adaptability to new situations and changes
Good organisational and prioritisation skills, able to meet tight deadlines
Ability to work independently and as part of a team

Knowledge:

Basic knowledge of Microsoft Office, especially Word and Excel

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com

Qualifications

-Graduate or postgraduate degree

Unsolicited Contact

Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Willis Towers Watson are considered property of Willis Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Willis Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Willis Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Willis Towers Watson. Willis Towers Watson is an equal opportunity employer. If you would like to have your contact information saved for future consideration, please email: Agency.inquiries@willistowerswatson.com.

Our Offices

Our colleagues serve more than 140 countries and markets around the world. This gives a global dimension to everything we do and creates lots of exciting opportunities for you to collaborate and grow. Explore the map below to see where you career could take you.

Great Britain Claims