Internal Job Opportunity | Placement and Billing I Lateral I Analyst/Senior Analyst (Singapore - International)

About WTW: 

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About the International Team:

The International Business within WTW forms a core part of the firm’s Corporate Risk and Broking segment, providing global clients with integrated support across insurance placement, risk advisory, and operational services. Operating as a truly global function, the international business connects WTW’s extensive global capabilities with strong regional expertise across key markets such as Asia, Australia and New Zealand, the Middle East, Africa, and Europe.

The International business supports the end‑to‑end insurance placement lifecycle for global clients, ensuring consistency, accuracy, and efficiency across regions.

About the role:

The Placement and Billing team manages end‑to‑end pre‑placement compliance activities, ensuring all Know Your Customer and Sanctions Screening requirements are completed in line with regional regulatory standards. This includes reviewing client documentation, validating trade licenses, conducting due diligence checks, updating compliance worksheets, and coordinating with brokers and stakeholders to obtain additional requirements or approvals.

Alongside compliance responsibilities, the team also manages end‑to‑end billing operations, including invoice processing, query resolution, turnaround time monitoring, and ensuring the accuracy of billing data captured in monthly Management Information packs. Through strong governance, timely reviews, and effective coordination across teams, the Placement and Billing function supports compliant placements and efficient billing operations.

Key Responsibilities:

• Act as the key liaison between Broking, Claims, Accounting, Marine Operations, and Mumbai teams, ensuring seamless coordination across Singapore, Hong Kong, and Mumbai.
• Maintain effective communication across multiple time zones, prioritising critical business needs and ensuring timely stakeholder engagement.
• Support and manage strategic client and insurer relationships, serving as the primary point of contact for key issues and driving resolution within agreed timelines.
• Lead operational issue resolution by collaborating with internal and external stakeholders and providing visibility into business activities and customer interactions.
• Facilitate regular business and operational review meetings, tracking actions, risks, challenges, exceptions, and ensuring transparent communication with all stakeholders.
• Drive portfolio data management, renewal analysis, weekly Singapore and Hong Kong premium tracking, and business performance reporting.
• Proactively monitor urgent matters and ensure timely escalation to senior management in Singapore and Mumbai when required.
• Track and report on key performance indicators, operational metrics, and business performance against defined targets.
• Manage bad debt and receivables reporting, Microsoft Dynamics 365 opportunity and pipeline tracking, broking platform data quality, compliance activities, and Know Your Customer administration.
• Provide support for business development activities, tenders, ad hoc business analysis, placements, and client initiatives.
• Identify and implement process improvement opportunities to enhance operational efficiency and service delivery.
• Build strong relationships within the broking, claims, accounting, and operations community while demonstrating a proactive and collaborative approach to issue management.
• Refer to the attached document for further details.

• Bachelor's degree in any discipline.

Skills and Experience

• Experience in Marine insurance, including premium processing, claims management, and accounting operations.
• Excellent verbal and written communication skills, with the ability to negotiate and resolve complex issues across all organisational levels.
• Strong stakeholder management, negotiation, and influencing skills, with the ability to drive outcomes remotely.
• Sound understanding of escalation procedurxes and effective business communication channels.
• Strong planning, prioritisation, and workload management skills, with the ability to balance competing priorities effectively.
• Good working knowledge of internal and external processes across Placement and Broking, Claims, Accounting and Settlement, Know Your Customer, and related operational functions.
• Ability to identify process improvement opportunities and support the implementation of enhanced practices and procedures.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Strong analytical and problem-solving skills, with a proactive approach to issue resolution and continuous improvement.
• Good understanding of compliance and regulatory requirements, with the ability to effectively manage operational stakeholder relationships across business functions.
• Ensure adherence to audit, compliance, and regulatory obligations by collaborating with Mumbai and regional business teams to maintain governance standards and support business objectives.

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.