Senior Analyst - Aviation

As a Senior Analyst – Global Aviation & Space, you will support all aspects of placement and ongoing service for assigned WTW Aviation clients, including complex and large multinational accounts. This role is highly execution-focused and requires strong client management, project coordination, and stakeholder engagement skills in a fast-paced environment with significant administrative and coordination responsibilities.

The Role

Main responsibilities:

• As a Senior Analyst – Global Aviation & Space, you will assist with all aspects of the placement and service for WTW Aviation Clients within the broader service client team 
• Assist with risk management analysis utilizing new business, renewal and claim reviews
• Update and enhance policy contracts & endorsements 
• Assist with all phases of new business, renewal and remarket processing including preparation of applications, obtaining quotes and creating proposals 
• Consistently prepare and submits policy change requests to carriers 
• Monitors status of change requests and reviews policy documents for accuracy 
• Assist with resolving client, carrier and/or vendor accounting issues, including coverage questions, collections, discrepancies, fee arrangements, billing controversies 
• Assist invoicing policy premiums
• Ensure compliance with all WTW and regulatory procedures such as WEM (Willis Towers Watson Excellence Model) 
• Produce and regularly update bespoke policy wordings, endorsements and certificate of insurances 
• Contribute to the growth of the Corporate Risk & Broking global practice, office and firm
• Support all of the Company's values and main objectives that may change from time to time
• Ability to provide prompt and clear customer service in a high-volume, client-focused environment via both e-mail and telephone

The Requirements

• 3 - 5 years of insurance industry experience, either at a brokerage or underwriter
• Aviation knowledge is an asset, but not required
• Hold a minimum of a Diploma of College Studies (DEC) and/or an equivalent combination of certificate programs
• Possession of insurance industry designations is considered an asset, such as CIP, CRM (Canadian Risk Management), or similar credentials
• Ability to work with various software products necessary to perform job satisfactorily including
• Must be able to maintain confidentiality of material at all times
• Excellent Communication Skills 
• Ability to read, understand, and process tasks by written and oral instructions
• Independently carry out assignments 
• Ability to work well with others and provide assistance cooperatively and courteously
• Proficiency in French and English, both written and oral
•  Current holding of Insurance Brokerage License or required to obtain within 90 days of joining 
• Proficiency with Word, Excel, PowerPoint, Outlook and Artificial Intelligence tools

This position is based in Canada and is open for hybrid/virtual work, subject to business needs.

This role is also eligible for an annual short-term incentive bonus.

Artificial intelligence (AI) tools may be used in the process to screen, assess, or select applicants for a position but all final decisions and determinations are made exclusively by authorized human personnel.

This job posting is an advertisement for an existing vacancy.

Equal Opportunity Employer