Senior Claim Advocate

The Role

This is a national role. The Senior Claim Advocate will be responsible for the oversight, direction, and overall management of claim activity for assigned clients/consulting projects. Key duties/responsibilities include, without limitation, the following:

• General

  • Assist in the management of claims, with a particular focus on Natural Resources claims  
  • Analyze coverage considering relevant facts and contractual issues, as well as carrier response to same to ensure understanding and proper application of coverage
  • Document and communicate claim activity to clients timely and effectively
  • Seek to influence appropriate settlement authority and maximize insurance recovery for clients
  • Partner with client’s internal and external counsel in setting and pursuing effective and cost-efficient litigation strategies for claims in litigation
  • Oversee the authorization of and issuance of indemnity and expense payments by carriers
  • Prepare dashboard and other reports regarding claim analytics
  • Manage, organize, and retain insurance claims records (electronic files), submissions and other correspondence
  • Liaise between internal team members, insurance carriers, and defense counsel to support the daily administration of claims arising from various insurance programs
  • Address and resolve requests for information by responding timely and efficiently

• Leadership

  • Promote and foster WTW culture and values
  • Manage the appropriate level of resources across the assigned territory
  • Maintain relationships with all major internal and external partners
  • Coordinate the assignment of service requests by other WTW partners
  • Participate in meetings and provide ideas and strategies that strengthen the practice
  • Be a strong external presence with speaking engagements, articles, and associations
  • Provide informal assistance such as technical guidance, and/or training to coworkers
  • Lead project teams and/or plan and supervise assignments of lower-level employees

• Technical

  • Ensure quality and consistency in executing high level claim services to our clients
  • Engage our global network of professionals as needed
  • Appropriate utilization of all systems as required
  • Work with others as necessary to continually improve quality and innovation
  • Monitor the performance of vendor partner’s services
  • Directly handle complex cases and special requests from field
  • Directly handle key clients as primary consultant
  • Keep current on emerging claim issues and trends

• Growth and Retention

  • Support new business with sales presentations and RFP responses
  • Participate in strategic large client team meetings as required
  • Manage the quality and appropriateness of client service agreements
  • Regularly meet with WTW brokerage executives to ensure delivery alignment
  • Maintain direct relationships with key clients

The Requirements

• Education and Experience

  • Bachelor’s degree and 7+ years’ experience in insurance claims across the natural resources line of business, handling complex, high value claims from initial report to closure

  • Possess solid insurance brokerage (or related insurance claims/legal), account management, servicing and sales skills

  • Experience navigating and interpreting coverage issues required
  • Excellent written, verbal and presentation communication skills
  • Strong organizational, interpretive and analytical skills
  • Ability to multitask and adapt to change in a fast-paced environment
  • Ability to provide efficient, timely, reliable and courteous service to internal and external clients
  • Ability to effectively present information
  • Ability to meet short deadlines and handle multiple tasks to a high degree
  • Ability to work in a team environment
  • Ability to make effective and persuasive presentations on complex topics to clients and colleagues

• Financial Knowledge

  • Requires in-depth knowledge of insurance financial terms and principles
  • Ability to calculate complex figures
  • Ability to forecast and prepare budgets
  • Conducts financial/business analysis including the preparation of reports

• Reasoning Ability

  • Ability to solve advanced problems and deal with a variety of options in complex situations
  • Requires expert level analytical and claim negotiating skills
  • Draws upon the analysis of others and makes appropriate strategic recommendations

• Other

  • Proficient in use of Microsoft Office required, specifically, advanced Microsoft Excel and PowerPoint skills
  • Data analytics skills required
  • Hybrid role (offices/remote), Houston office