Senior Manager - Liability Claims

About WTW

Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.
We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.
Together, we unlock potential.

About the Team

The Liability Claims team supports clients across the lifecycle of liability claims by acting as a key interface between insurers, insureds, and other stakeholders. The team focuses on policy interpretation, coverage advocacy, efficient coordination, regulatory compliance, and high‑quality claims data management. Working closely with broking and advisory colleagues, the team aims to deliver consistent, compliant, and client‑centric claims outcomes while continuously strengthening claims governance and operational excellence.

Key Responsibilities

• Conduct preliminary reviews of claim intimation documents, policy wordings, endorsements, and insured responses to insurer queries under supervision. 
• Assist in logical coverage assessments and identification of potential coverage issues or gaps, escalating observations appropriately. 
• Coordinate with insurers, insureds, advocates, adjusters, and internal stakeholders to ensure timely exchange of information and follow‑ups. 
• Support preparation of policy wording summaries, endorsement drafting, gap analyses, and claim documentation.
• Assist in handling liability claims across stages including notification, information collation, query resolution, and settlement support. 
• Maintain accurate claims data, trackers, MIS, and management reports in line with internal standards. 
• Ensure adherence to regulatory and compliance requirements, including IRDAI guidelines and internal governance frameworks.
• Contribute to team process improvements, standard operating procedures, and quality enhancement initiatives.
• Support senior team members in audits, client reviews, and insurer discussions as required.

Skills & Competencies

• Strong analytical and documentation review skills with attention to detail.
• Sound written and verbal business communication skills. 
• Working knowledge of liability insurance concepts and policy structures.
• Ability to manage multiple priorities and meet defined timelines (TAT/SLAs). 
• Proficiency in MS Excel, Word, and PowerPoint for data analysis and reporting.

• Graduate or Post‑graduate in any discipline (Insurance / Risk Management preferred).
• 1–4 years of experience in insurance claims, preferably liability lines (CAS, FINEX or related).
• Familiarity with Indian insurance regulatory environment and IRDAI guidelines is an advantage.

Application Process

• Online application and recruiter review

• On-Demand Video Interview

• Live video/ in-person interview with hiring manager and team

• Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.