User Experience Lead

WTW is seeking a strategic and creative User Experience Lead to drive the development of user-centered digital experiences that reflect and elevate our global brand. This role sits within the Corporate Marketing Digital Team and is responsible for shaping the UX vision and its design execution across wtwco.com, our broader digital platforms, and the WTW digital design system.

The User Experience Lead will own and evolve the WTW digital design system, ensuring its effective application across the corporate website as well as marketing and brand materials. This role blends system-level thinking with hands-on design, applying strategic principles to both broad frameworks and individual experiences. The User Experience Lead also provides strategic input for our brand, maintaining a focus on inclusive design strategies and accessibility.

Key Responsibilities

• Define and lead the UX and UI strategy across WTW’s digital ecosystem, integrating brand identity, accessibility, front-end libraries, and user needs and journeys.
• Lead and actively contribute to the design and delivery of intuitive, engaging, and accessible digital experiences, combining strategic oversight with hands-on involvement in developing design concepts, user flows, and system architecture.
• Lead a small, agile team—including a front-end developer and a UX/UI designer—fostering collaboration, innovation, and high-quality execution.
• Collaborate closely with brand, creative, business marketing, and technology teams—as well as external agencies and third-party partners—to ensure cohesive and consistent user journeys across all touchpoints.
• Lead UX research initiatives to uncover insights and inform design decisions.
• Establish and maintain UX standards, design systems, and best practices to support scalability and consistency.
• Monitor performance metrics and user feedback to continuously optimize digital experiences.
• Integrate AI-driven tools and technologies into UX workflows to improve efficiency, enable predictive user experiences, and support intelligent automation—applying emerging capabilities to inform strategic decisions and drive innovation

Tools & Platforms

Design Tools:

The User Experience Lead will leverage a suite of industry-leading platforms to deliver consistent, high-quality digital experiences. These include Figma for collaborative interface design, Adobe Creative Cloud for visual asset creation, Zero Height for documenting and sharing design standards, and design systems and component libraries to ensure consistency across touchpoints. Accessibility is supported through tools like NVDA, while Azure DevOps and Microsoft Teams enable agile collaboration across teams and vendors.

Marketing Technology Stack:

To support data-driven decision-making and seamless digital engagement, the role utilizes tools such as Google Analytics for performance tracking, Sitecore XM Cloud for content management and governance, and Marketo for marketing automation and email/form design. These platforms help ensure cohesive user journeys and measurable impact across web, mobile, and email channels.

Qualifications

• 10+ years of experience in UX/UI design and strategy, with at least 5 years in a leadership role 
• Strong background in branding and user-centered design, with a focus on inclusive and accessible design
• Proven success in leading UX initiatives for complex digital products or platforms. 

• Experience integrating AI-driven tools and technologies into design workflows, including applying artificial intelligence for predictive user experiences and intelligent automation

• Experience managing cross-functional teams, including design and development roles. 
• Understanding of and experience with managing front-end code frameworks like React, Next JS.
• Experience with design tokens and design system syntax.
• Exceptional communication and stakeholder engagement skills. 
• Proficiency in UX research, user interface design, interaction design, inclusive design (including meeting or exceeding WCAG standards), and design systems. 
• Experience working in agile environments and cross-functional teams. 
• Bachelor’s or master’s degree in Design, Human-Computer Interaction (HCI), Psychology, or equivalent practical experience in design or a related field.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.
 

Compensation and Benefits 

Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

This role is also eligible for an annual short-term incentive bonus. 

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.
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Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records

If the position allows for flexible working: 

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets