Account Executive

The Role

Client Relationship Management

• Understand your clients’ business and their risk management needs. 
• Provide technical, industry and subject matter expertise where required 
• Access and deploy expertise within specialist technical teams
• Build successful client relationships based on trust
• Work with the service team to deliver optimum structure, price and placement strategies
• Grow existing portfolio by identifying new from existing sales opportunities
• Work in collaboration with and provide direction to the CSE service team.

Business Development

• Support the sales process to develop prospects and new business
• Actively identify opportunities on account penetration and cross selling opportunities
• Maintain a detailed knowledge of products and services offered
• Networking with other BUs and with external specialists.

Placement Management

• Maintain strong working relationships with market contacts and WTW Broking Team
• Ensure transparency of agency and other commitments made to markets and clients
• Ensure compliant processing of contracts as per FCA and contract certainty requirements
• Check market presentations, client documentation and Policy coverage as appropriate
• Support programme and pricing structures to best meet client need.

Operational and Service Delivery

• Deliver excellent client service, adhering to WTW policies, procedures and service standards
• Support the BU in budgeting, forecasting and tracking of revenue
• Support solutions and proposals for clients to ensure optimum client retention rates
• Development of annual client service plans 
• Support the management of KPIs/SLAs to ensure targets are met
• Provide feedback on corrective action required to retain clients or enhance process performance, actively supporting the implementation of any actions that are put in place.

What you’ll bring
We are open to candidates with experience managing SME and/or large complex accounts within Retail, Leisure, Hospitality or adjacent commercial sectors. The ideal candidate will demonstrate:

• Proven experience owning and developing client accounts.

• All-Inclusive understanding of the full annual renewal lifecycle, including project management of complex placements.

• Excellent technical insurance knowledge across major commercial lines.

• Experience structuring and negotiating placements in the London Market environment.

• Strong relationship-building and influencing skills across clients, insurers, and internal stakeholders.

• Commercial acumen with the ability to identify growth opportunities.

• ACII qualified or working towards qualification preferred.

What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com