Associate Director: Corporate Operations Knowledge Enablement Lead

The Role

• Strategy Development: Develop and execute a global knowledge enablement strategy that aligns with the GBS model and the organization’s overall business goals.
  • Knowledge Enablement Strategy: Create a comprehensive strategy that aligns with the organization’s global business objectives. This includes identifying key areas for employee growth and development.
  • Needs Assessment: Conduct regular assessments to determine the needs of different departments and regions. Use this data to prioritize and plan knowledge enablement initiatives.
  • Leadership Development: Design programs aimed at developing leadership skills at all levels of the organization. This could include executive coaching, leadership workshops, and succession planning.
  • Process and Technical Training: Develop technical training programs to ensure employees have the necessary skills to perform their jobs effectively. This might involve collaborating with subject matter experts to create specialized training modules.
  • Soft Skills Workshops: Implement workshops focused on soft skills such as communication, teamwork, and problem-solving. These are crucial for fostering a collaborative and productive work environment.
  • Learning Methodologies: Utilize a mix of learning methodologies to cater to different learning styles. This could include e-learning modules, virtual classrooms, in-person training sessions, and blended learning approaches.
• Leadership: Lead and mentor a team of knowledge enablement professionals, fostering a culture of continuous learning and improvement.
• Collaboration: Partner with cross-functional teams to identify learning needs and implement solutions to address them.
• Program Management: Oversee the design, development, and delivery of knowledge enablement programs, ensuring they are effective and aligned with business objectives.
• Technology Integration: Utilize advanced learning technologies and platforms to enhance the delivery and accessibility of knowledge enablement programs.
• Performance Measurement: Develop and track metrics to evaluate the effectiveness of knowledge enablement initiatives and drive continuous improvement.
• Stakeholder Engagement: Engage with key stakeholders to promote knowledge enablement practices and ensure alignment with organizational priorities.
• Best Practices: Identify and implement best practices in knowledge enablement to drive innovation and efficiency within the GBS framework.

The Requirements

• 8 - 10 years of experience in knowledge enablement within a large global organization.
• Strong understanding of GBS and Centralization strategies. 
• Able to move from technology captures to AI and Automation. 
• Ability to work in a fast-paced and knowledge-driven environment while juggling multiple priorities.
• Ability to manage and motivate team members to optimize team effectiveness, collaboration and to work in a continuous improvement environment.
• Strong analytical abilities and experience in executing innovative approaches.
• Experience with working alongside and influencing stakeholders across different levels of seniority and successfully influencing outcomes.
• Excellent verbal and written communication skills, including the ability to comfortably engage with and build trust with remote teams and internal customers.
• Demonstrate a global, multicultural, and cross functional mind set.
• Possess strong change leadership and management skills to empower improvements drive change.
• Experience working in a shared services operations environment is a plus.
• Availability to travel as business requires.
• Advanced knowledge of various knowledge base and case management tools as well as Microsoft Office products and SharePoint.