Billing Administration

About the Team

The Accounting and Settlement team is responsible for reviewing client accounts, preparing and issuing periodic statements, reconciling accounting entries, and ensuring accurate recording of receipts, payments, and journals.

It also ensure excellent account management through completion of all Account payable & receivable activities in agreed timelines and maintaining quality benchmarks along with adherence of group policies and process guidelines

Job Summary:

• The role involves resolving transaction discrepancies, managing uncorrelated cash, outstanding debts, and settling balances with clients, underwriters, and insurers.

• It also includes processing payments, reviewing bank statements, performing end-of-day reconciliations, and maintaining accurate financial records. 

• Regular coordination with clients, underwriters, and internal teams including email and voice communication is required to ensure timely resolution of queries and settlements.

Principal Duties and Responsibilities

Operational Delivery

• Processing payment requests in compliance with financial policies and procedures

• Conduct reconciliation of incoming & outgoing statements for Clients/ Carriers and maintain up to date records on operating system 

• Perform daily cash management duties, which includes posting of cash to the ledgers, conducting investigation and ensuring appropriate allocation of funds within agreed Service Level Agreement

• Prompt escalations of identified discrepancies to front end team

• Manage ledger maintenance requests on daily basis and update records of the actions taken on the operating system

• Managing document & backup requests from the customers within agreed timelines

• Maintain vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries.

• Ensure adherence to Group policies and procedures & Willis Insurance Essentials

• Escalate errors and incidents to the Line Manager and operate within the guidelines of internal and external regulators

• Proactively support key initiatives that have been delivered to implement change

• Participate and contribute in team huddles & team meetings

Skills:

• Sound communication skills - Use of clear business English to enable effective direct communication (Verbal/Written) with stakeholders.

• Good understanding of account receivable and payable processes

• High degree of accuracy and attention to detail Ability to learn new processes and systems

• Ability to switch & prioritise multiple tasks as per requirement

• Proficiency in Microsoft Office Applications.