Billing and Collections Analyst

•    Support the execution of Plan Admin activities on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates.
•    Core delivery will include:
a)    Review and validate premium invoices from insurance carriers for accuracy and completeness.
b)    Process, project and transaction management
c)    Compare billed premiums against policy terms, enrollment data, and agreed rates.
d)    Investigate and resolve discrepancies in billing, coordinating with insurance carriers and internal teams.
e)    Communicate effectively with insurance carriers, brokers, and internal stakeholders regarding billing issues.
f)    Monitor and collect outstanding premiums and commissions from clients and insurance carriers.
g)    Validate and reconcile payments received against invoices and contractual agreements.
h)    Follow regulatory procedure as defined by originating country 
i)    Maintain accurate records of collections, outstanding balances, and payment schedules. 
j)    Prepare and submit regular reports on collections performance and aging of receivables. 
k)    Identify and escalate overdue accounts; initiate follow-up actions to minimize bad debt.
l)    Prepare and generate commission invoices based on contractual terms and agreed rates. 
m)    Validate commission calculations against sales data, agreements, and internal records. 
n)    Ensure timely issuance of invoices and accurate posting in financial systems.
o)    Support audits and compliance requirements related to commission invoicing.
p)    Internal system updates, where required.

In addition to this, you will:
•    Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the market
•    Develop an awareness of the insurance carrier and vendor marketplace 
•    Understand and effectively articulate carrier / vendor specific strengths and weaknesses 
•    Receive training from experienced consultants and assist to review client needs 
•    Comply with internal excellence and compliance requirements 
•    Contribute to the development of new intellectual capital

Requirements

•    Bachelor’s degree (preferably in a program with heavy emphasis on mathematics or business) or 
•    Well organized and detail oriented
•    Proven ability to manage multiple projects simultaneously and produce quality deliverables on time
•    Proven ability to identify and resolve complex issues
•    Strong client service orientation and ability to respond to all communications effectively and in a timely manner
•    Proficient in English, with excellent written and verbal communication skills

Attitude and Behavior

•    Self-starter attitude with ability to establish priorities, work independently and with limited supervision
•    Ability to ask the right questions and seek help where appropriate
•    Sense of accountability; owning one’s work and taking pride in it
•    Proactive collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate

Technical Skills and Experience

•    Strong analytical, creative and integrative skills
•    Experience with billing validation and reconciliation
•    Excellent Microsoft Office skills, particularly in Excel and PowerPoint
•    Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data’s applicability/accuracy for the designated purpose 

 

Skills:
•    Excellent written and verbal communication skills in English
•    Strong client service orientation and ability to respond to multiple stake holders effectively and in a timely manner
•    Ability to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a must
•    Well organized and detail oriented
•    Excellent interpersonal skills and a collaborative working style
•    Self-starter attitude and ability to establish priorities, work independently and with limited supervision
•    Ability to ask the right questions and seek help where appropriate
•    Take accountability for quality and on-time delivery of own work and involving other team members when appropriate
•    Support interactions between clients, WTW and insurance vendors
•    Excellent Microsoft Office skills, particularly in Excel and PowerPoint

Experience: 
•    At least 2 years’ experience working as a billing analyst with good acumen to numbers and understanding of data 
•    Fresh graduate with heavy emphasis on billing Analysis and Customer Service