Business Readiness Lead

Join us as a Business Readiness Lead and play a pivotal role in bringing strategic change to life within our Outsourcing GB business. 

This role partners closely with diverse stakeholders to align people, processes, and operations, enabling a smooth transition from project delivery into business‑as‑usual (BAU). With a strong focus on people‑centred and inclusive leadership, the role supports teams through change by fostering collaboration, open communication, and shared accountability—ensuring change is understood, embraced, and sustainably embedded across the business.

The Role

• Lead Business Readiness Strategy: Develop and execute readiness plans for strategic change projects, ensuring minimal disruption and smooth handover to operational teams
• Governance & Risk Management: Act as custodian of the go/no-go framework for major deployments, actively identify operational risks, and implement mitigation strategies
• Stakeholder Engagement: Collaborate with project managers, operational leads, and executive sponsors to align readiness activities with organisational priorities
• Testing & Transition: Oversee end-to-end testing readiness, coordinate transition plans, and ensure operational acceptance criteria are met, through collaboration with existing SMEs to ensure the testing approach is relevant and adapted to meet needs of scheme specific nuances 
• Communication & Training:  Define and implement communication strategies, training plans, and rollout activities for large-scale change programmes
• Performance Tracking:  Monitor readiness KPIs, report progress to leadership, and maintain documentation such as readiness assessments and go-live checklists

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid”(#LI-Hybrid) style, with a mix of remote, in-person and in office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. 

What you’ll bring

Knowledge and Skills

• Highly experienced change leader with experience in change management methodologies (PROSCI, ADKAR)
• Background in delivery management, strong knowledge of SDLC
• Previous experience in managing a change analyst team
• Pension knowledge advantageous
• Proven leadership delivering successful project outcomes
• Strong results in large‑scale, complex software development
• Experience with distributed products and global teams
• Effective cross‑functional team leadership across organisations
• Clear verbal, written, and negotiation skills
• Skilled in developing test, communication, and training plans; managing deadlines; tracking metrics/dashboards
• Proactive in identifying issues, risks, and dependencies
• Fast at developing mitigation plans and communicating impacts
• Working knowledge of JIRA, Confluence, and SharePoint
• Analytical thinker with creative problem‑solving skills and strong attention to detail

People Skills

• Motivates teams with drive and enthusiasm
• Builds environments that support professional growth
• Strong relationship‑building across IT and business
• Influences, networks, and collaborates effectively
• Strong negotiation and communication abilities
• Applies emotional intelligence consistently across teams

Articulating the Vision

• Communicates a clear vision and aligns teams to their role in achieving it
• Converts vision into specific, achievable objectives
• Leads by example with strong commitment and engagement

Inclusive Leadership

• Role model for diverse, inclusive team environments where every voice is heard
• Guides multiple teams, manages resources, and adapts leadership style to context
• Inspires teams with support, guidance, and motivation to achieve goals

What we offer
Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer
We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@wtwco.com

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