Business Support Administrator

Description

The Health & Benefits (H&B) Administration team provides administrative and operational support to business teams, helping ensure the efficient delivery of services to clients. The team supports document management, data entry, invoicing follow-up, and other administrative activities while working in accordance with WTW's operational standards and processes.

Working closely with colleagues across Health & Benefits and other support functions, the team contributes to the smooth running of day-to-day business operations and helps deliver a high standard of service to both internal and external stakeholders.

About Health & Benefits

WTW's Health & Benefits team advises organizations on employee benefits programs, including health and wellbeing solutions, group risk benefits, and related insurance products. The team helps clients develop and manage benefit programs that support employee wellbeing and business objectives.

The Role

We are seeking a Business Support Administrator to join our Health & Benefits team in Ghana. Reporting to the Team Leader, you will provide administrative support to business teams and assist with a range of operational activities. This role is ideal for someone who is organized, detail-oriented, and eager to develop their career within a professional services environment.
 

Key Responsibilities

• Review, organize, file, and distribute received documentation, including policies, endorsements, invoices, receipts, and related records.
• Assist with monitoring and tracking documentation received from clients, insurers, and other stakeholders.
• Accurately enter and maintain information within databases, spreadsheets, and business systems.
• Support the processing and recording of data in accordance with established procedures.
• Assist with invoicing follow-up activities and contribute to resolving routine administrative queries.
• Perform data verification checks to help maintain the accuracy and quality of records.
• Support business teams with day-to-day administrative and operational tasks.
• Collaborate with colleagues across different functions to ensure timely completion of activities.
• Follow company procedures, compliance requirements, and service standards.
• Participate in training and development opportunities to build knowledge of WTW processes and systems

Requirements

• Diploma or Bachelor's degree in Business Administration or a related field.
• 1–3 years of experience in an administrative, operations, or business support role.
• Strong attention to detail with excellent data entry and document management skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and business systems.
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.
• Good communication and teamwork skills, with a customer-focused and proactive approach.

Preferred: Experience in insurance, employee benefits, financial services, or a professional services environment.