Client Accounting Relationship Manager

As a Client Accounting Relationship Manager, you will be responsible for the delivery of the A&S financial targets for designated Business Units, through building and maintaining excellent relationships with Accounting Teams and relevant Stakeholders, to maximise cash flow to meet client settlement requirements, reduce exposure and enhance customer service, and responsible for managing the accounting relationship with designated key clients, acting as a focal point for queries and escalated matters from the Accounting Team and Stakeholders. The role is based in Ipswich with a hybrid working style (minimum 3 days in office).

The Role: 

• Establish and cultivate strong, long-term relationships with clients, Business Units (BUs), other WTW offices, B2C colleagues, and other key stakeholders, fostering collaboration and effective communication 
• Maintain high visibility within Business Units (and WTW intercompany offices) to proactively identify and resolve queries, ensuring efficient issue and query resolution 
• Organise and lead regular meetings with the BU (and WTW intercompany offices), preferably in-person or via Teams, to drive greater collaboration and achieve successful outcomes 
• Actively monitor, prioritise and respond to urgent matters, ensuring timely escalation to the Senior Manager and BU, where appropriate, to facilitate swift resolution 
• Take accountability and demonstrate strategic management of bad debts (B&DD), taking a hands-on approach to reduce outstanding balances and mitigate financial impact to the business 
• Drive improvements in cash collection performance and KPI metrics, proactively implementing targeted actions to improve and maintain financial performance 
• Proactive management of designated key clients in collaboration with the Account Controller, swiftly identifying and addressing issues within established timeframes to enhance client satisfaction 
• Serve as the primary A&S contact for critical client-related issues requiring BU involvement, maintaining regular communication with the Account Controller to agree and direct next steps and define ownership of actions 
• Provide guidance and support to Mumbai teams on escalated issues, identifying training needs and coordinating with the Team Leader to ensure appropriate support and development opportunities are provided by the Tech Leader 

The Requirements:

• Superior and clear communication, with excellent verbal, written and in-person communication skills to enable direct negotiation of challenging and difficult issues at organisational levels

• Excellent negotiation skills

• Ability to liaise with multiple stakeholders including domestic and international clients, and internal colleagues
• Strong influencing skills; including the ability to take ownership of a given issue and manage this through to resolution

• Clear understanding of escalation procedures and effective business communication routes

• Good ability to plan and manage personal workload efficiently and effectively, correctly evaluating importance and prioritising accordingly

• Good working knowledge of internal and external processes

• Ability to identify opportunities for improvements to practices and procedures

• Experience of query and issue resolution

• Proficient use of standard office applications including Microsoft Outlook, Word, Excel and PowerPoint.

Benefits - GB:

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com.