Client Services & Billing Specialist

WTW’s Americas Insurance Consulting Technology (ICT) Business, part of the Global Risk & Broking Division, is expanding its Client Services team. We are seeking a Client Services & Billing Specialist to support operations and ensure seamless client service delivery. The overall scope of the role includes client project setup, billing, record maintenance, financial reporting and invoice processing. This fully remote role is ideal for detail‑oriented professionals who thrive in dynamic environments.

About the Role:

• Project Setup: Create and manage client project records across CRM, accounting, and planning systems.
• Billing & Invoicing: Prepare, adjust, and finalize invoices for timely delivery via email or client e‑billing platforms.
• Financial Coordination: Partner with Project Managers to support reporting and budget oversight.
• Record Management: Maintain organized electronic records and supporting documentation.
• Compliance: Ensure billing aligns with client contracts and secure approvals for adjustments.
• Issue Resolution: Troubleshoot billing challenges and collaborate with finance teams on complex matters.
• Accounts Receivable Support: Liaise with collections and reconcile discrepancies across systems (Oracle, Dynamics, Mavenlink, etc.).
• Vendor Invoice Processing: Perform three‑way matching invoices, purchase orders, and expense documents.
• Special Projects: Contribute to ad hoc initiatives that strengthen operations.
• This position reports to Client Services Team Lead.
• This position is fully remote. 

About You: 

• Strong organizational skills with attention to detail and deadlines.
• Excellent communication, analytical, and problem‑solving abilities.
• Comfortable working independently and collaboratively in high‑volume settings.
• Proficient with MS Office and billing systems (Oracle preferred).
• Flexible, dependable, and adaptable to change.

• 2–3 years of billing experience (time & materials, fixed pricing, e‑billing) in professional services preferred. 
• Hands-on experience with MS Office and Oracle (or similar billing system) desired.
• Knowledge of Oracle, Ariba, Cupa and Microsoft Office is a plus.
• Numerical skills and attention to detail. 
• Availability to work standard East Coast business hours, with occasional overtime.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits 

Benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation 

The salary compensation range being offered for this role is $62,000.00 to $68,000.00. 

This role is also eligible for an annual short-term incentive bonus. 

Company Benefits 

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off

• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans. 

   

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

EOE, including disability/vets