Data Management Specialist

About WTW: Willis Towers Watson (NASDAQ: WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 45,000 employees serving more than 140 countries and markets.

We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance.

Together, we unlock potential.

About Team:

The Data Management team supports the data management framework implemented on Microsoft Dynamics 365. The team provides a wide range of services, including the following:

• Supporting various business segments by facilitating the management and maintenance of their data within Microsoft Dynamics 365.
• Conducting research on new and existing client contacts using professional research tools such as LinkedIn Sales Navigator, in order to support the marketing and sales teams in their day-to-day business activities.
• Managing requests for new customer relationship management integrated dashboards, as well as updates and amendments to existing dashboards.
• Assisting in managing the flow of data across customer systems while continuously improving the quality and accuracy of the data. This includes supporting data cleansing activities.
• Working with large volumes of data to enable business teams and key stakeholders to extract, analyze, and understand business drivers and performance metrics.
• Supporting technology rollouts related to client data functions.
• Maintaining global standards for reference data across systems.
• Participating in ad hoc projects that fall within the scope and responsibilities of the team.

The key technologies and tools used by the team include the following:

• Microsoft Dynamics 365
• Microsoft Office applications
• LinkedIn Sales Navigator
• Google search tools
• Factiva
• Artesian Solutions

About The Role:

The role is responsible for managing, maintaining, and improving client and business data within Microsoft Dynamics 365. It involves close coordination with internal stakeholders to ensure data accuracy, quality, and timely completion of tasks. The position also supports data analysis, process improvement, and adherence to global data standards while contributing to ongoing projects and business requirements.

Roles & Responsibilities:

• Creating, updating, and amending key information within Microsoft Dynamics 365, including account records, contact records, and marketing lists. 

• Coordinating with stakeholders on various tasks through conference calls and electronic mail communication. 

• Interpreting instructions provided by the business and executing them accurately and diligently. 

• Proactively raising queries or clarifying doubts with the appropriate stakeholders in a timely manner. 

• Reporting the daily status of assigned tasks to stakeholders and the line manager. 

• Ensuring the timely completion of tasks while maintaining high levels of data accuracy in line with business requirements and instructions. 

• Recommending corrective, preventive, strategic, and tactical actions to improve the overall health, relevance, and accuracy of data. 

• Identifying gaps in existing processes and highlighting them to stakeholders and the line manager. 

• Providing ideas and suggestions to improve processes and supporting the documentation of new or updated procedures.

• A Bachelor’s degree or an equivalent locally recognized qualification that supports suitability for the role.

Skills:

• Strong ability to prioritize tasks and consistently meet deadlines.

• Ability to work independently while effectively managing multiple tasks simultaneously.

• Effective communication skills in the English language, both verbal and written.

• High level of attention to detail and accuracy.

• Working knowledge of Microsoft Office applications.

• Knowledge of data management principles, which will be considered an added advantage.

• Knowledge of Microsoft Dynamics 365 or any other customer relationship management system, which will be considered a strong advantage.

• Understanding of the insurance industry, which is desirable but not mandatory.

• Prior experience using LinkedIn Sales Navigator, which will be considered an advantage.

• Strong interpersonal and communication skills.

• Team-oriented mindset with the ability to collaborate effectively.

• Good time management skills.

• Proactive and self-motivated approach to work.

• Confidence to engage directly with end customers to address queries and provide appropriate support.

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.