Director of Employee Experience (Communication)

As an EX Director within our Communication & Engagement Solutions Community, you will help our clients with communication and engagement strategies, HR and reward communication/digital solutions, and will be responsible for seamlessly and intuitively connecting solutions across our EX portfolio – including employee insights (listening/surveys, assessments), strategy and change management, behavior change, communications and employee experience software (Embark). You will be responsible for development and execution of measurable, results-based strategies and related deliverables that support changes and HR programs (including the employee experience, Total Rewards communications, organization transformation, the future of work, AI, wellbeing, benefits and culture). You will be responsible for drawing on your imagination, creativity and exceptional writing skills, as well as your ability to analyze information, develop conclusions and present content through clear, well-written communication in a variety of media formats.

Key Attributes 

•    Chief Navigator. Strategically assesses complex client needs to shape and deliver meaningful, relevant and actionable solutions that span across WTW capabilities and services.

•    Master Influencer. Uses highly effective change management and communication skills and experiences to build trust and influence executive-level decisions that are critical to achieving the desired outcomes – for the business and clients alike.

•    Business Builder. Proven ability to efficiently close the sale. Applies a deep passion for – and understanding of – human behavior to everything we do, including selling, designing and delivering client solutions. 

•    Knowledge Pursuer. Brings a thirst for learning, willingness and confidence to step out of the comfort zone to take on new opportunities and gain and grow from new experiences. 

•    Calm Maker. Guides teams through difficult situations and projects with an ability to be unflappable in the face of adversity.

•    Excellence Seeker. Brings a “we” versus “I” mentality without ego or agenda and demonstrates a deep commitment and accountability to doing what it takes to get the work done with the high quality our clients expect and in a way that adheres to our company values of client focus, teamwork, respect, excellence and integrity. 

•    Dedicated Mentor. Sees potential and unique strengths of each team member. Values development of people through coaching others, creating energy and cultivating a safe environment for colleagues to share, create, learn, develop and thrive.

Criteria / Role Expectations

Sales 
•    Use data and insights to uncover large, complex new business opportunities, architect integrated solutions to solve the unique need and convert leads into profitable sales
•    Sell, develop and implement custom communication and change management strategies and programs for a broad range of HR programs, largely focused on talent and rewards elements (e.g., employee experience, Total Rewards, organization transformation, the future of work, AI, wellbeing and culture)

Delivery 
•    Develop consulting strategy, establish the delivery team, providing strategic oversight throughout the delivery phase with accountability for overall success
•    Oversee translation of complex concepts into compelling and engaging communications across various media, including print and digital, with an eye towards cutting-edge solutions and data integration
•    Advise and influence executive-level decision-making 
•    Oversee and execute on contractual commitments for effective financial management and business success
•    Use modern/digital solutions to support/cultivate the desired experiences 
•    Balance high-value strategic delivery with effective delegation, while enforcing budget, timeline and quality standards
•    Contribute to the development of intellectual capital, new tools and approaches
 

•    10+ years business experience driving sales and implementing creative and pragmatic strategies to align employee priorities with business strategy, including communication and/or marketing experience.
•    Superior ability to influence and collaborate with senior management and work across all levels of an organization
•    Organizational and culture change / transformation, employee listening strategies, consulting and human capital experience preferred
•    Proven ability to apply deep understanding of human behavior to influence and close large, complex sales and shape highly effective strategies
•    An executive presence with polished and well-developed facilitation, written, web and oral communication skills, demonstrating creativity and technical expertise
•    Track record of success in building and maintaining client relationships, leading teams and generating revenue (global experience preferred)
•    Experience managing concurrent, multi-dimensional projects and people on time and within budget 
•    Proven ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges
•    Ability to draw conclusions from data in a logical, systematic way 
•    Understanding of agile principles and design thinking
•    Availability to travel on an as-needed basis 
•    Adaptability is critical 
•    Ability to work within a complex matrix organization structure 
•    Bachelor of Science or Bachelor of Arts degree

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.  

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

 

EOE, including disability/vets