信息亭模式
External Communication Coordinator/Associate
Taguig, Metro Manila, Philippines
External Communication Coordinator/Associate
- 202601250
- Taguig, Metro Manila, Philippines
Description
- Support the global External Communication team across the full range of external communication activities, contributing to high-quality media-ready content and deliverables
- Provide daily media monitoring support, including tracking traditional media, online news, trade publications and social media conversations relevant to WTW
- Assist with the measurement, analysis and reporting of regional and global media coverage, helping to highlight trends, performance and opportunities
- Use social media platforms to amplify key messages, insights and thought leadership in coordination with the External Communication and Digital teams
- Coordinate timelines for deliverables and campaigns; gather and synthesize information from subject matter experts; support the review and approval workflow
- Review and edit materials (including press releases, media statements, articles and briefing documents) for clarity, accuracy and alignment with WTW’s brand and style standards, using WTW AI tools to support the review process
- Collaborate with internal partners and external vendors (such as translation teams or design resources) as needed to support the development and execution of External Communication campaigns
- Contribute to effective management of External Communication tools and channels, such as media monitoring platforms, social media dashboards and shared content libraries
- Build strong working relationships across marketing, communications and business teams as needed
- Participate actively in team discussions, sharing ideas and insights to support continuous improvement
- Continue to develop technical knowledge and skills in the areas of public relations, digital tools (including AI) and reporting
Qualifications
- Three-plus years of experience in external communication/public relations, either in-house or within an agency environment; experience in a Global Service Delivery Center or at WTW is a plus
- Strong written and oral English language communications skills, with the ability to produce high-quality, succinct materials tailored for targeted audiences and media use
- Demonstrated interpersonal, collaboration and team skills, with the ability to work effectively across functions, regions and cultures
- Proficiency in business and consumer technologies, including social media platforms, AI-enabled tools (Copilot and Writer) and Microsoft Office (especially Word and PowerPoint); experience with analytics tools (e.g., PowerBI) is a plus
- Experience reporting on external communication/public relations activity, with the ability to align analysis of outputs and outcomes to broader company objectives
- Detail-oriented, organized and adaptable with solid business acumen and the ability to manage multiple concurrent projects and priorities
- Proven ability to handle sensitive and confidential information with discretion
- Comfortable working flexibly with colleagues in multiple locations and time zones, including occasional extended hours as needed
- Able to synthesize direction, navigate ambiguity and prioritize actions from a variety of stakeholders
- Strong listening skills and the ability to deliver focused, concise written and verbal communication
- Works efficiently and effectively under pressure in an environment of continuous improvement
- A fast learner with a “can do” attitude
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