HR Generalist, Vietnam & Thailand

The role is dedicated to serving as a trusted HR expert, ensuring the implementation of HR best practices, guidance, and support as outlined in the WTW HR Ways of Working. This approach is designed to foster a positive experience for both colleagues and managers.

A key responsibility is to ensure strict compliance with the country and jurisdiction laws and regulations, both during regular business operations and when supporting integration and harmonization efforts for any M&A activity. The role also involves partnering closely with Talent Advisory, Centres of Expertise (COEs), and Global HR Operations. Together, we support the execution of enterprise and business programs across the region and country, always following the HR Ways of Working.

Reporting to Southeast Asia HR Delivery Lead, the responsibilities include:

Overall accountabilities

• The HR Generalist, Vietnam and Thailand, is accountable for managing HR country matters as they relate to employee relations, local legislation, regulatory matters, employment policy

• Keeps abreast of changes to local legislative guidelines and work with HR COEs of any updates required to maintain compliance （Examples include pay transparency requirements and Inclusion & Diversity hiring etc）

• Working with Vietnam Country Leader and Country Business leaders to ensure compliance and risk mitigation, aligned to global HR priorities  

• Educate Country Business leaders and managers to undertake their responsibilities as defined in the HR Ways of Working   

• HR representative at country leadership committee meetings

• Coach, develop one local blended role HR, who supports both Recruitment and HRG, as the matrix manager, supporting a strong performance management culture and providing access to tools, training and information to enable excellent service execution, knowledge transfer and their own personal development

• Collaborate with other Corporate Functions such as Finance, Compliance and Legal for the operation of the local Vietnam legal entities

• Partner with local recruiter, support Vietnam Country Leader and Country Business Leaders on complex and unique recruitment searches.

Work Environment, Employee Relations and Compliance: 

• Ensure the consistent practice and implementation of ER activities through the application of uniform policies, standard Operating Procedures and documented templates.

• Work with managers to provide effective coaching on managing performance and disciplinary issues, ensuring actions meet company and legislative requirements to maintain a positive and professional work environment for all colleagues Serve as a local resource on work/life balance issues; coordinate with managers on alternative work arrangements and lead best place to work initiatives.

• Provide case management advice on key areas such as disciplinary, performance management, redundancy, long-term illness, and other ER issues. Provide guidance to colleagues and to people managers to ensure successful outcomes that balance risk and business cost. 

• Negotiate exit agreements, taking legal advice on more complex cases. 

• Ensure adherence to unique jurisdictional requirements and monitor issues for continuous improvement of employment practices and/or processes.

• Manage the on-going review and up-dating of local country HR policies (like Internal Labor Rule) and procedures in line with legislative changes.

• Manage country related HR compliance, regulatory requirements and controls 

• In collaboration with other teams, some participation in locally required or relevant culture, wellness, disaster response or diversity initiatives that are aligned with global HR priorities.

   

   

Performance and Talent Development

• In line with the HR Ways of Working, partner with Talent Advisory to determine specific country support requirements for the execution of Talent programs, e.g. collective/individual consultation.

• Support the execution of CoE and Global HR Operations enterprise-wide programs where there are country specific implementation requirements, e.g. collective consultation, legal restrictions. 

Integrated HR Service Delivery

• Identify and implement opportunities for standardization of work (e.g. HR process, service delivery) where appropriate.

• Partner with CoEs and Talent Advisors to ensure global programs are executed in line with local legislation and consultation requirements 

• Utilize global HR technology, global processes and the tiered support model to support an integrated “One HR” organization focused on the colleague and manager experience of HR services. 
   

Total Rewards

• Provide country specific support to the annual review cycle, specifically data validation as it relates to local policy requirements, 

• Manage and oversee the administration of local benefits, including relationships with vendors and renewals, in line with market and legal requirements and in alignment with the Global Benefits strategy (where applicable)

• Partner with the Global Compensation and Benefits teams to support and provide advice relating to competitiveness of reward offerings and legislative changes impacting local programs, e.g. pay transparency, pay equity.

• Provide country specific support, as defined in the HR Ways of Working, for internal movement of colleagues, including international transfers and relocations. 
   

• 10-15 years’ progressive HR experience, with strong exposure to labor law compliance, employee relations and performance management.

• Strong HR Business Partner mindset with a proven track record of providing commercially focused, pragmatic advice to leaders and managers at a departmental level.

• Hands-on experience reviewing, updating and implementing Internal Labor Rules and local HR policies/procedures.

• Strong working knowledge of Vietnam labor laws and ability to translate legal requirements into clear, practical guidance for day-to-day people decisions within departments.

• Demonstrated experience driving structured performance management, particularly Performance Improvement Plans （PIPs）, including coaching managers, documentation, and stakeholder alignment.

• Strong ER case management capability （from intake to closure）, including investigations support where applicable, disciplinary actions, exits, and risk-balanced recommendations.

   

• Experience of working within a professional services environment would be an advantage.

• Strong evidence of influencing and stakeholder management with senior business leaders 

• Experience of managing restructuring programs and change management initiatives would be an advantage.

• Excellent written and verbal communication skills, including a good command of English.

• The ability to interact with colleagues at all levels.

• Strong organizational skills and ability to manage competing and rapidly changing priorities.

• Ability to work independently and operate well in a team.

• Understanding and experience of operating in a Global matrix environment.

• Ability to succeed in ambiguous and agile environments.

• Preferred location for this role is based in Ho Chi Minh City